Customer Major Issue Leader-Tesys Tera

Join to apply for the

Customer Major Issue Leader-Tesys Tera

role at

Schneider Electric As CMI leader, you will often interact with customers. Your role will be to demonstrate Schneider Electric's values and build trust over time, transforming difficult situations into opportunities. Overview

Join to apply for the Customer Major Issue Leader-Tesys Tera role at Schneider Electric. Responsibilities

Subject matter expert for LV switching devices (ACB, MCCB, Contactor etc, expert on PP busway / LV equipment). Lead the CMI linked to the scope of offers. Eliminate dissatisfaction by ensuring customer issues are well managed and ultimately prevented. Ensure a reliable process is operating to solve customer complaints fast and effectively. Escalate customer issues to the right organization whenever needed and support collaborative resolutions in the customers’ best interest. Ensure all customer issues are regularly analyzed in order to identify top issues and launch projects to prevent them. Collaborate with other organizations in order to contain, correct and prevent problems affecting customers. Lead execution of containment actions for known problems. Key objectives (CMI / BRE and I2P domains)

Resolution of Critical Issues in CMI and BRE : Resolve at least 90% of critical issues related to CMI and BRE within a 30-day timeframe. Track and report the percentage of issues resolved monthly. Collaborate with cross-functional teams to identify and address issues effectively. Achieve resolution rate consistently over the next quarter. Demonstrating Leadership in I2P Domain : Lead three training sessions on I2P best practices for team members within the next six months. Gather feedback from at least 80% of participants to assess understanding and application of I2P concepts. Utilize existing resources and knowledge to facilitate sessions. Complete all sessions by the end of the second quarter. Effective Warm Loop to Cold Loop Transition : Develop a transition framework that shifts 75% of warm loop processes to cold loop within six months. Monitor the transition process and report the percentage of successful shifts monthly. What skills and capabilities will make you successful?

Technical background in Electromechanical Good business understanding; experience as a Business Developer or customer project manager is appreciated Customer oriented Problem solving expert (8D, 5Why, QRQC) Face paced, agile and flexible; eager to work under heavy pressure and exposure Team player, able to implement and animate SIM type of interaction Experts and key stakeholders networking Collaborative and open behaviors within a dynamic, large, multicultural environment Fluent in English; preferable to have a second international language Who will you report to?

Director - Quality - International Hub What qualifications will make you successful for this role?

Technical background in Electromechanical Good business understanding; experience as a Business Developer or customer project manager is appreciated Customer oriented Problem solving expert (8D, 5Why, QRQC) Face paced, agile and flexible; eager to work under heavy pressure and exposure Team player, able to implement and animate SIM type of interaction Experts and key stakeholders networking Collaborative and open behaviors within a dynamic, large, multicultural environment Fluent in English; preferable to have a second international language Let us learn about you! Apply today. You must submit an online application to be considered for any position with us. This position will be posted until filled. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric - apply today! €36 billion global revenue +13% organic growth 150 000+ employees in 100+ countries #1 on the Global 100 World’s most sustainable corporations Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Seniority level

Mid-Senior level Employment type

Full-time Job function

Quality Assurance Industries

Automation Machinery Manufacturing We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr