Medical Escort (Doha)

Job Description

The Medical Escort plays a critical role in ensuring the coordination and delivery of high-quality, patient-centered care. Serving as a logistical liaison, this role connects beneficiaries with local medical facilities, the Care Coordination Team, and the Guest Medical Clinic. As an on-site and off-site representative of International SOS Government Medical Services, Inc. they ensure seamless care delivery through hands-on case management and direct patient support.

Key Responsibilities :

• Escort patients to and from the medical facility and CARE Doha.
• Assist with patient check-in and to the appointment.
• Effectively communicate medical terms and context between physician, patient, and interpreter.
• Possess a comprehensive understanding of medical terminology.
• Ensure seamless and accurate transmission of information.
• Acknowledge the sensitive nature of patient information.
• Complete project required training on medical privacy and non-disclosure of information.
• Comply with established medical privacy standards, regulatory requirements, and industry best practices to ensure the confidentiality and integrity of medical information.
• Facilitate timely referrals.
• Coordinate transportation and appointment logistics.
• Maintaining accurate, HIPAA-compliant documentation in the Care Coordination System.
• Work collaboratively with healthcare providers.
• Upholds patient confidentiality.
• Follow infection control protocols.
• Contributes to continuous service improvement by participating in daily operations, on-call rotations, and team initiatives.
• Obtain medical records from MSS as necessary.
• Obtain medical records from Qatar provider.
• Assist with patient discharge / checkout.
• Provide all relevant medical information to MSS clinical staff as necessary.
• Perform administrative tasks such as answering calls, responding to messages, and supporting the Case Management and Billing and Coding teams.
• Provide excellent customer service, addressing patient inquiries with professionalism and efficiency.
• Participate in office meetings, task force groups, and workflow improvement initiatives.
• Crosstrain to support operational needs within case management, billing and coding.
• Demonstrate cultural sensitivity in all communications with coworkers and clients, fostering an inclusive and respectful work environment that values diversity.
• Participate in mass-casualty drills twice a year and remain available for on-call coverage.
• Complete required organizational compliance education, including assigned requirements that are client-specified, for Joint Commission Healthcare Staffing Services certification or other regulatory bodies.

This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above.

Qualifications

Required Skills and Knowledge :

Education Required :

Education Preferred :

Physical Demands :

Other Special Qualifications :

Additional Information

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and / or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data.

Benefits – Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include paid time off and an annual bonus.  International SOS Government Medical Services, Inc. complies with all federal, state, and local minimum wage laws.

International SOS Government Medical Services, Inc. is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with the applicable federal, state and local laws.