Sales Executive - Catering, Events

Overview

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Sales Executive - Catering, Events

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Wyndham Hotels & Resorts EMEA Summary

As the Events Executive you are responsible for assisting the Director of Catering & Events in achieving the Catering & Events Budget in your Hotel and building connection with companies / government to attain department targets and generate more leads to the hotel, as well as identifying opportunities to grow revenue. You will also maintain high standards of communication flow within the Hotel on all Events booked by the Department. Key Responsibilities

Minimum of 7 Sales Calls each day. Build relationships with clients and customers. Research the market and competition. Negotiate on price, quantities, and specifications. Identify and pursue potential customers or clients through various sales channels. Negotiate terms, pricing, and contracts with clients to secure deals. Set and track sales goals and implement strategies for driving growth. Develop new sales opportunities and prospects. Build goodwill and strong relationships with customers by maintaining regular visits, phone contact, and ensuring customer satisfaction. Respond to and attend to all customer queries via email, chat, social media, or phone. Ensure customer complaints are handled well. Prepare weekly sales reports for the Superior. Establish and maintain an active relationship with our main bookers to increase customer satisfaction and business for the Hotel. Ensure continuous maintenance of all meeting rooms and related equipment, reporting any failures to the Director of Conference and Events to maintain high performance standards and guest satisfaction. Attend daily briefings for the Conference and Events Department, Food & Beverage Operations, and Kitchen Department. Ensure that all incoming requests are handled jointly with the concerned Sales Person, following Company Standards and maintaining an active follow‑up on sent offers. Satisfy client needs while optimizing Hotel revenue through strategic yield management and upselling of Hotel facilities and services. Supervise and assist with Banquet Operations before, during, and after events, ensuring Guest satisfaction throughout. Actively request Guest feedback during and after the event and encourage submission of the Guest Satisfaction Survey. Promote efficiency, confidence, courtesy, and extremely high standards of social skills, and exemplify these toward colleagues. Maintain detailed product knowledge of the property and of all major Hotels and direct competitors in your city. Forward any irregularities encountered in your Department or other Departments to the Director of Catering & Events for standard compliance and customer satisfaction. Operate safely and environmentally friendly to protect guests and employees. Comply with hotel environmental, health and safety policies and procedures. Skills & Competencies

Sales skills Negotiation skills Drive to improve sales performance Superior time management and relationship building Strong organization and follow‑up skills Experience, Certification & Education

Degree or Diploma in Hospitality Management or Tourism Two years’ experience in the same job role Seniority Level

Mid‑Senior level Employment Type

Full‑time Job Function

Sales and Business Development Industries

Hospitality, Accommodation and Food Services, and Food and Beverage Services Referrals increase your chances of interviewing at Wyndham Hotels & Resorts EMEA by 2x

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