Executive Director Business Development-Corporate Customer Services

Essential Skills and Competencies

• Strategic Leadership : Proven ability to set and drive customer service strategy at an enterprise level, aligning with organizational goals.
• Customer Experience Management : Deep understanding of patient-centered care and service excellence frameworks such as Planetree, Beryl Institute, Press Ganey, or similar.
• Operational Excellence : Demonstrated experience in managing large-scale customer service operations, including call centers and in-person services, across multiple locations.
• Change Management : Skilled in leading transformation initiatives, process re-engineering, and digital adoption to enhance customer engagement.
• Data-Driven Decision-Making : Proficient in using analytics, KPIs, and customer feedback to drive service improvements.
• Technology Enablement : Experience in implementing CRM systems, omnichannel communication platforms, or AI-powered service tools.
• Policy & Compliance Oversight : Familiarity with regulatory standards, patient rights, and service quality benchmarks in healthcare.

Experience

Education

Education Any Bachelor’s plus Master’s degree

#J-18808-Ljbffr