Housekeeping Floor Supervisor

Housekeeping Floor Supervisor – Rosewood Doha

Job Summary

Responsible for assigning and supervising the activities of associates to maintain a high degree of excellence in guest rooms, suites, corridors, fire exits, stairways, service areas and service rooms. Ensure the turndown service provided by the Evening Room Attendants is carried out to the highest degree of quality.

Essential Duties and Responsibilities

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure standards are maintained at a superior level by checking, training and following LQA, Forbes and Rosewood brand standards.
• Monitor and control operation of various sections including linen room, uniform room, floors, public areas, offices and storerooms.
• Inventory, issue and control use of linen, amenities, cleaning supplies and other housekeeping supplies.
• Prepare associate schedules and assignments on a daily basis.
• Ensure guest complaints are resolved timely and personally follow up on glitches.
• Maintain associate attendance, daily briefings, grooming standards and daily training calendar.
• Responsible for lost and found drops, entry and monitoring.
• Recommend hiring, develop, counsel, motivate and discipline staff in accordance with hotel policies and procedures.
• Maintain accurate records of linen and uniforms sent to and returned from laundry.
• Maintain floor checklist and pantry checklist on a daily basis.
• Interact courteously and professionally with all guests, staff and community members.
• Be in charge and empowered to handle day‑to‑day glitches and update the assistant manager when highlights arise.
• Respond courteously, professionally and promptly to resolve all guest and associate issues.
• Supervise, direct and coordinate associates to maintain hotel service standards.
• Maintain cleanliness and safety of work area.
• Report all malfunctions on assigned floors to Engineering and follow up as required.
• Ensure all associate equipment is well maintained and in proper working order.
• Ensure all floors are stocked properly with correct supplies.
• Maintain efficient inventory control of cleaning supplies and linens to ensure uninterrupted guest services.
• Stock and replace missing items in minibars and guest rooms, inspect and clean minibars in accordance with departmental procedures.
• Maintain, track and complete daily worksheet of minibar stock and post to guest accounts via iPad device.
• Ensure minibar and guest room products are not expired and replace as necessary.
• Ensure rotation of all minibar products.
• Monitor and report any misuse or unexplained stock discrepancies.

Standard Responsibilities

Confidentiality

Working for the company involves access to confidential information about the company, guests and associates. Such information must remain confidential and not be disclosed to anyone outside the company, guests or employees, unless otherwise stated.

Health & Safety

Other

Additional Information

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