Grocery Compliance Supervisor

Overview

Welcome to Your Next Adventure! The Grocery Compliance Supervisor ensures full adherence to operational standards across all grocery branches. This role develops, implements, and maintains Standard Operating Procedures (SOPs) covering every aspect of grocery operations, from hiring to on‑ground execution. Through audits, training, and process monitoring, the supervisor drives consistency, accuracy, and safety across the network, positioning Snoonu Grocery Operations as a benchmark for compliance excellence.

Responsibilities

• Develop, document, and update SOPs for all grocery operations and ensure consistent implementation across branches.
• Monitor and enforce compliance through regular audits, field inspections, and review reports.
• Train and coach staff to achieve 100% SOP awareness and adherence.
• Collaborate with Operations, HR, and Inventory teams to embed compliance into daily workflows.
• Track and improve key metrics : SOP coverage, adherence rate, audit success, onboarding compliance, and incident reduction.
• Drive automation initiatives such as digital checklists and AI‑based compliance monitoring.
• Lead continuous improvement efforts to reduce deviations, order errors, and post‑delivery complaints.
• Ensure zero critical food safety violations and maintain high Merchant NPS scores.

Qualifications

About Snoonu

Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing‑fast delivery, ride‑hailing, and shopping—all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.

Our Mission

To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.

Company Culture & Perks

Employment Details

Equal Opportunity Statement

Snoonu is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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