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Patient Experience Agent

Patient Experience Agent

Qureos IncDoha, Qatar
30+ days ago
Job description

Responsibilities

  • Provide a warm and welcoming environment for patients and their families.
  • Answer patient inquiries regarding appointments, billing, and other administrative matters.
  • Assist patients with navigating the facility and accessing necessary services.
  • Resolve patient complaints and concerns in a timely and professional manner.
  • Escalate complex issues to the appropriate department or personnel.
  • Maintain accurate patient records and documentation.
  • Collaborate with healthcare professionals to ensure seamless patient care.
  • Proactively identify opportunities to improve the patient experience.
  • Adhere to all company policies and procedures related to patient privacy and confidentiality.
  • Participate in patient experience improvement initiatives.

Qualifications

  • High school diploma or equivalent with at least 3 years of work experience preferably call Centre or Bachelor's degree preferred with 1 year of similar experience.
  • Relevant life support / resuscitation certificates preferred but there will be opportunity to undertake as part of orientation.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and critical thinking abilities.
  • Proficiency in English; Arabic language skills are a plus.
  • Empathy and patience when dealing with patients and their families.
  • Knowledge of healthcare services and terminology.
  • Basic computer skills for data entry and communication purposes.
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    Agent • Doha, Qatar

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