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Quality Assurance Agent

Commercial BankAl Gassar , Qatar

2 days ago

Job description

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About Commercial Bank of Qatar : Commercial Bank, founded in 1975 and headquartered in Doha, plays a vital role in Qatar’s economic development by offering a range of personal, business, government, international and investment services. We believe in empowering our employees, providing them with opportunities for growth and professional development.By Joining us, you’ll be part of a workplace culture that fosters innovation, supports work-life balance, and encourages you to reach your full potential.Join us in shaping the future of banking!

Job Summary

Filing of Civil and Criminal cases on defaulters, Producing MI on legal status and also to provide all required documentations to Legal team to assist in the Cases. Ensure that the laid down collection processes are strictly adhered to while calling defaulted customers.

Key Accountabilities

Prepare checklist, print statements for all Legal action cases (Criminal & Civil) and send full documents to Legal Department.
Maintain and publish the records of complete data of all legal action cases sent to Legal Department.
Miscellaneous works related to all Legal action process (Follow up with Legal Team for various matters, Retrieving the cheques for criminal cases, ensure all cases transferred to Legal Dept. are executed with Court case, if any customer legal cases are Hold / Cancelled by units, that should be maintained accordingly, CRDB Updates, Etc...
Contact all assigned defaulted customers in time and update the collection system with the action taken against each case.
Attend to customer enquiries relating to default and Recommend appropriate collection tool and remedial strategy. Obtain promises to pay and follow up on the broken ones.

Other Accountabilities

Arrange to block defaulters and guarantors accounts to recover past dues

Early identification of problem cases and initiate subsequent measurement to ensure timely collection.

Follow up with the branches and account officer for recovery purposes.

Follow up with employers to get the status of their defaulted employees and follow up with employer for End of Service benefits in case of resignation / termination cases.

Help in early identifications of skips and remedial action and perform early tracing activities.

Filing of Insurance claims in case of Death & Loss of employment as appropriate.

Blocking of the accounts in case of No Salary transfer / Loss of employment.

Ensuring the set call targets are met on daily basis.

Ensure the customer's accounts are debited on timely basis to cover the overdue payments.

Providing timely feedback on any company performance to restrict the companies and avoid any further loss to the bank.

Perform other duties assigned by supervisor

Achieve monthly collection target as per KPIs

Skills

Banking knowledge

Computer literacy

Communication skills

Product knowledge

Flexibility

Decisiveness

Teamwork and coordination

Critical thinking

Proficiency in both Arabic and English

Education

Bachelor’s degree in Business with preferably a specialization in Finance or Accounting

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Why Commercial Bank?

Best Digital Bank in the Middle East 2024 by World Finance and Best Mobile Banking App in the Middle East 2024 by Global Finance. An Innovation-Driven, Digital-First Environment where employees work with the latest tools and technologies to redefine banking Opportunities for Global Partnerships & International Exposure , connecting employees with global networks and perspectives.A focus on Employee Well-being & Work-Life Balance , ensuring a healthy and supportive environment for all team members Competitive Compensation & Benefits that ensure our employees are rewarded for their dedication and performanceA strong Commitment to Diversity, Equity & Inclusion , fostering a culture that values every individual’s unique perspective

At Commercial Bank, we don’t just offer careers, We shape futures by pioneering digital transformation in Qatar’s banking sector, blending digital-first approach to redefine banking through innovative solutions.

Disclaimer :

We appreciate your interest in joining CBQ! Please note that only selected candidates will be contacted for further steps in the hiring process. This job posting is for informational purposes only, and CBQ reserves the right to modify, withdraw, or close it at any time without notice.

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Quality Assurance • Al Gassar , Qatar