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Front Desk Supervisor

Front Desk Supervisor

RAFFLESDoha, Doha Municipality, Qatar
21 days ago
Job description

Job Description

KEY ROLES & RESPONSIBILITIES

  • Ready to undertake all roles including the night shifts of the Front Office Team
  • Takes responsibility and ownership in creating personal connections through emotional luxury between Raffles Ambassadors and guests
  • Maintains communication channels with all departments of the hotel
  • Ensure adherence of arrival / departure service sequence
  • Enforces PMS system etiquette and accuracy of administrative duties
  • Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems
  • Maintain cashier float and ensure accurate daily report of all money received
  • Assists other hotel department functions when the need arises
  • Champions and completes daily shift’s bookkeeping of Front Office Team
  • Responsible for maintaining inventory levels, maintenance and general upkeep of equipment and operating supplies
  • Appraise appearance, ensures discipline, and efficiency of all staff under direct supervision
  • Assist to set out KPIs and deliverables for the year with the Director of Front Office
  • Assist the Director of Front Office to appraise the team at the end of year
  • Training and coordination with supporting departments
  • Promptly answers any in-house guest calls, instant messages and emails and communicates with respective departments in the resolution of guests’ requests.
  • Fully understands the Front-of-House position and the whole department constantly renews and develops itself to make sure to keep up with the trends in hospitality industry
  • Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
  • Executes the annual upsell strategy and achieves all goals as set by management
  • Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Doha Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management
  • Performs any duties and special projects as requested by management whether in your own department or any other department in the hotel

Qualifications

Qualifications :

  • Possesses strong interpersonal skills and ability to communicate in second language
  • Manages all guests / team members’ needs with equal drive
  • Carries an eye for detail and an approachable demeanor for all guests and team members
  • Composed under pressure, makes rational decisions to resolve situations, delivered with a degree of professionalism
  • Self-driven approach to carry out assigned responsibilities
  • Ensures security and confidentiality of guest and hotel information in accordance to company / country’s data security act
  • Possesses good computer and property management system knowledge
  • High level of integrity, enthusiasm, dedication for continuous improvement
  • Embraces change and open-minded in a dynamic work environment
  • Has an understanding of the middle eastern clientele and culture
  • Has an understanding of key stakeholders in the luxury travel space
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    Supervisor Front Desk • Doha, Doha Municipality, Qatar