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Dealer Auditor | Volkswagen Group Middle East | Doha, Qatar
VOLKSWAGEN GroupDoha, Ad-Dawhah, Qatar15 days ago
Job descriptionProvide front-end support for the Autoclaim platform by resolving issues raised by dealers or campaign managers Escalate system-level concerns to developers when front-end resolution is not possible Serve as a key contact for troubleshooting and ensuring smooth operation of tactical campaign claims processes Conduct internal audits of dealer-related spending, including tactical support, marketing incentives, aftersales programs, and other commercial initiatives Collaborate with Controlling and Compliance teams to define audit scope and identify high-risk or non-compliant areas Provide actionable recommendations to internal teams to improve program effectiveness and policy adherence Ensure audit processes are well-documented, transparently reported, and aligned with internal control frameworks Maintain and update the Dealer Audit Policy to reflect feedback, evolving business needs, and new audit focus areas Expand the audit framework to include wider dealer-related support such as marketing and aftersales Align all audit policies and practices with Group governance and regulations Maintain and improve existing audit tools such as document information extraction platforms Identify and implement efficiencies at the first operational level to reduce manual workload and improve accuracy Work with relevant stakeholders to ensure tools are scalable, user-friendly, and effective Support risk reporting for VWGSME and VWGME in collaboration with the VWGME Controller, as needed Perform other tasks as may be deemed necessary within the Finance Team Degree in Finance & Accounting Qualified Accountant (CPA / CA), Certified Internal Auditor (CIA) preferred MBA (Finance) an advantage 3 to 5 years of progressive experience, preferably in audit with focus on compliance and internal audits Minimum 2 years’ experience working in the Middle East region Strong understanding of dealership structures, tactical programs, and vehicle sales processes Experience in audit planning, execution, and reporting procedures Experience in the automotive industry preferred Strong communication skills (written and spoken) with ability to engage across all organizational levels Excellent analytical, documentation, and problem-solving skills Ability to identify issues and develop practical business solutions High attention to detail and accuracy Ability to work well in teams and collaborate effectively Confident, trustworthy, and professional with strong work ethics and integrity Flexible, adaptable, and customer-oriented mindset Willingness to travel for business purposes Proficiency in Microsoft Excel and Microsoft Office applications Experience with audit or reporting tools Experience with the Autoclaim platform or similar tactical systems Fluent in English (written and spoken); Arabic is an advantage
Dealer Auditor| Volkswagen Group Middle East | Doha, Qatar
We are seeking an experienced Dealer Auditor for Volkswagen Group Middle East in our Doha, Qatar office. In this role, you will ensure that dealer operations strictly comply with Group policies and brand-specific tactical programs across all internal brands. The role is responsible for planning, executing, and reporting on monthly and ad hoc audits focused on Delivery-to-Customer (DtC) policy adherence, tactical campaign eligibility, and dealer claim validation. Additionally, the Dealer Auditor provides frontline support for the Autoclaim platform by resolving operational issues and collaborates with IT to elevate and track system-level concerns. Continuous improvement of audit tools, processes, and reporting methodologies to increase efficiency and accuracy is also a key responsibility.
Main Responsibilities
Dealer Audit Execution and Policy Compliance
- Conduct the monthly Delivery-to-Customer (DtC) policy audit based on submitted dealer documentation
- Plan and execute regular dealer audits, including backlog audits
- Focus audits on DtC policy compliance and tactical campaign eligibility checks based on sampled VINs
- Validate tactical support claims by confirming vehicle eligibility, support amounts, and alignment with campaign terms and conditions
- Coordinate with internal teams and dealerships to collect and analyze required audit data
- Develop and follow structured audit work programs and conduct kickoff and clearance meetings
- Prepare and finalize comprehensive audit reports, presenting findings to relevant departments and stakeholders.
- Lead follow-ups on audit outcomes and manage issue escalation when necessary
- Gather post-audit feedback and apply it to improve future audit cycles
- Maintain and continuously improve the Dealer Audit Tool Kit with up-to-date procedures, checklists, and reference materials
Autoclaim Platform Support
Internal Audits and Commercial Cost Oversight
Policy Management and Audit Development
Tools, Automation, and Process Efficiency
Related Functions
Key Competencies & Qualifications
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Auditor • Doha, Ad-Dawhah, Qatar
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