Telecom Senior Engineer

Key Responsibilities

Coordinate and administer telecommunications activities

Confer with business units to determine phone system needs, to establish project priority, and to assist with resolution of telecommunication problems

Participate in IT teams to evaluate phone hardware and software requirements

Perform analysis of needs and contribute to the design of phone architecture, integration, and installation

Responsible for all company telecom, phone, faxes, fax servers and phone switches

Understanding, knowledge, and experience with Cisco telephony architecture including PBX, Cisco Unified Communications Manager, Cisco Unity Connection and Cisco Unified Contact Center.

Understanding, knowledge, and experience with video, voice and content collaboration and communication solutions.

Understanding, knowledge, and experience with BlackBerry and EMM solutions

Understanding and knowledge of voice recording and dialler software

Administer programming and support for all moves and changes required on Cisco switches and VoIP

Support document and support of all telephony disaster recovery for all client sites

Assist and maintain documentation for the phone netServices and IT related support

Assist and maintain a formal system of evaluating all telephone systems and materials used to maintain them

Executes troubleshooting methodology and root-cause analysis to resolve complex and advanced level problems

Assists in testing, adjusting, and installing equipment to meet provisioned request SLA’s

Executes systems maintenance plans to proactively manage reliability and service expectations

Prepares and maintains technical documentation to guide netServices users, and to assist with the on-going operation, maintenance, and development of the netServices

Drivers problems to resolution, handling multiple complex issues simultaneously while effectively communicate and engage cross functional technical peers

Adheres to the agreed event management notification and escalation procedures

Perform periodic reviews of Configuration Items (CIs) to ensure compliance with policies and standards, and process thorough operational readiness tasks

Configures, develops, integrates, implements and regularly maintains netServices solutions

Supports implementation / deployment of netServices enhancements or new netServices designs

Assists peers and utilizes software and hardware tools to identify and diagnose problems and factors affecting netServices performance

Define procedures for system and component installation, acceptance testing and install proactive maintenance activities

Coordinates problem resolution, creates problem record, determines severity and prioritization classification

Evaluates, and recommends hardware, software, and telecommunications equipment to enhance the performance of netServices design and systems.

Requirements

Bachelor’s degree in computer engineering, Computer Science or equivalent

CCIE collaboration certification or equivalent experience Data center industry certifications

Certified in ITIL frameServices and processes

Minimum 10 years’ experience in relevant field :

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