Workshop Supervisor | Al-Futttaim Automotive | DOMASCO

Job Requisition ID :   170727

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role

As a Workshop Supervisor, you will be responsible for controlling and guiding the repair and maintenance activities in the workshop. Your goal will be to achieve or exceed business targets by ensuring maximum productivity and technical efficiency on the technical floor, all while maintaining topmost customer satisfaction

What you will do

• Utilize work bays efficiently and plan workshop capacity and loading
• Optimize productivity, efficiency, and workshop output, and continuously review for improvement
• Administer technicians' time booking and update the incentive system
• Ensure safety and security of associates on the floor
• Implement dealer standards on the workshop floor and ensure quality inspections
• Motivate and guide associates, providing necessary training and development
• Conduct effective daily and weekly meetings with the technician team
• Manage product concerns and follow the escalation process to achieve prompt resolution and customer satisfactio

Required skills to be successful

About the team

You will lead a team of 11 technicians and report to the Service Manager. The team is dedicated to achieving budgeted service revenue targets and maintaining high standards of customer satisfaction

What equips you for the role