Head of Operations Assistant (Salon)

Head of Operations Assistant will be an integral part of our leadership team, working closely with the Head of Operations to oversee day-to-day salon operations, improve operational efficiency, and contribute to a positive client experience. This role will focus on ensuring that the salon is running smoothly, supporting staff, and driving customer satisfaction while maintaining high standards. Key Responsibilities : Assist the Head of Operations with the day-to-day running of the salon, ensuring smooth operations and adherence to quality standards. Support the recruitment, training, and development of salon staff. Lead by example to maintain high levels of motivation and performance. Ensure clients receive a high-quality experience, managing client queries, complaints, and feedback efficiently. Coordinate staff schedules, ensuring adequate coverage during peak hours and optimal staffing levels. Monitor and adjust staffing needs as required. Assist with inventory management, including ordering supplies, monitoring stock levels, and liaising with suppliers to ensure timely deliveries. Monitor financial performance, including sales targets, revenue tracking, and helping control costs. Assist in budgeting and cost-saving initiatives. Ensure all salon areas meet health and safety regulations and maintain a clean, safe, and welcoming environment. Collaborate with the team to implement marketing initiatives, promotions, and events to attract new clients and retain existing ones. Assist with creating reports on performance, client feedback, and operational issues. Support the Head of Operations in day-to-day administrative tasks. Key Skills & Qualifications : Previous experience in a salon, spa, or similar customer-focused environment, ideally in a managerial or supervisory role. Strong leadership and team management skills with the ability to motivate and support staff. Excellent communication skills, both written and verbal, with a strong client-oriented focus. Good organizational and multitasking abilities with attention to detail. Knowledge of inventory management, scheduling, and cost control practices. Understanding of health and safety regulations within a salon setting. A passion for beauty, wellness, and delivering top-tier customer service.

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