SVP Head Of Digital Platforms

Senior Vice President Digital Platforms

Division : Group Retail Banking

Department : Group Retail Digital Business

Overview of the role

The incumbent will hold full responsibility for the Group's Retail Digital Platforms. This includes but is not limited to Mobile Banking, Internet Banking, ATM, CRM, Alternative Banking, Open Banking, Business API management, and other customer-facing platforms.

In this position, the individual will develop and execute a strategic plan for the Retail Digital Platforms, aimed at driving innovation, enhancing user experiences, and ensuring alignment with broader business goals. They will stay informed on the latest industry trends, technological developments, and customer preferences to continually refine digital offerings.

Additionally, the incumbent will be responsible for the seamless operation and delivery of digital products and services. This includes establishing robust systems and processes, tracking key performance metrics, and swiftly resolving any operational challenges. The individual will uphold high standards of reliability, security, and compliance across all digital platforms.

Furthermore, the incumbent will serve as a mentor and coach to their team, fostering a culture of continuous learning and professional growth. By providing guidance, support, and developmental opportunities, they will empower team members to expand their skills, capabilities, and contributions within the organization.

Overall, this role is instrumental in driving the digital transformation agenda, enhancing customer engagement, and enabling business growth through the effective utilization of digital platforms and technologies. The incumbent will collaborate closely with cross-functional teams to drive innovation, optimize processes, and deliver value to both internal and external stakeholders.

The role demands a visionary leader who can inspire innovation, champion customer-centricity, and drive the digital agenda forward, contributing significantly to the bank's digital transformation journey and long-term success.

Duties & Responsibilities :

Shareholder & Financial

• Develop and manage the execution of the strategic plan for the Retail Digital Platforms to drive innovation, enhancing the overall user experiences, and ensuring alignment with broader business goals.
• Develop and implement self-service strategies in conjunction with the EVP, Group Digital Business to achieve the required targets in customers, transactions, and revenue.
• Drive the digital transformation agenda to enhance customer engagement, and enable business growth through the effective utilization of digital platforms and technologies.
• Establish revenue, cost budgets, and ensure the budgets are adhered to, and continuously monitor Digital Business performance.
• Achieve Key Performance Indicators (KPIs) for the Digital Platforms and the overall performance of Digital Business.
• Provide input to EVP, and Group Retail Digital Business on the strategies that encompass Digital Platforms, ATM Business Management, Alternative Digital Channels, and CRM and implement all approved strategies.
• Implements KPIs and best practices for Senior Vice President, Digital Platforms.
• Promote cost consciousness and efficiency and enhance productivity, minimize cost, avoid waste, and optimize benefits for the bank.
• Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor the exercise of the same.
• Demonstrate a clear understanding of the important factors behind the bank's financial & non-financial performance.

Customer (Internal & External)

Internal (Processes, Products, Regulatory)

Learning & Knowledge

Required skills to be successful :

Essential Attributes :

#J-18808-Ljbffr