Call Center – Brokerage Firm

Overview

Job Title :

Call Center – Brokerage Firm Department :

Customer Service / Operations Reporting to :

Call Center Supervisor / Customer Service Manager Location :

Head Office or Call Center Job Objective To handle inbound and outbound customer interactions related to trading accounts, transactions, platform usage, and general inquiries. Ensure high-quality service and customer satisfaction in line with company policies and financial market regulations Key Responsibilities

Handle client inquiries related to account opening, trading operations, electronic platforms, and market prices Log customer complaints and follow up with relevant departments to ensure timely resolution Guide clients on KYC (Know Your Customer) procedures, AML (Anti-Money Laundering) requirements, and fund transfers Educate clients on how to use trading systems and mobile applications provided by the company Generate periodic reports on call volume, complaints, and customer feedback Maintain confidentiality and ensure secure handling of client data Qualifications & Requirements

It is a basic condition that the applicant for this position has previously worked in the field of stock brokerage (buying and selling stocks). High school diploma minimum : diploma or bachelor’s degree in business, Finance, or a related field is preferred Previous experience in a call center in the financial services sector is a desirable and essential advantage for employment. Fluency in Arabic and English (spoken and written) Proficiency in computer use and trading-related platforms Strong communication and interpersonal skills Core Skills

Excellent verbal communication and persuasion skills Team player with strong coordination abilities Quick response time and accuracy in information delivery Willingness to learn and stay updated on market trends and company offerings Job Type

Full-time

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