Sports Facility Operations Manager

Provide the best childrens program available In a warm and friendly atmosphereStaffed by personnel who care are enthusiastic and understandingIn a sparkling clean environmentWith properly functioning safe equipmentIn a professional manner for both parents and children Employee Management Interview hire train develop retain supervise discipline and terminate Lead Teachers and Assistants Implement and uphold employee policies and procedures Assist in scheduling staff for daily operation classes and parties handling vacation requests Conduct regular staff meetings for teaching tips and safety techniques Capable of performing all duties of Lead Teachers and Assistants in addition to the duties of the Training Director Member Management Establish rapport with parents customers Ensure parents are happy with the program facility Listen and respond to parents needs working out problems with the Facility Manager Handle parent questions and complaints in a nonconfrontational manner Assist in creating weekly announcements keeping parents and employees informed Class Registration Handle registration and payment for all services Supervise staff in handling registration properly Ensure Waiting List parents are informed Ensure all tuition is paid promptly Develop strategies to increase class enrollment in collaboration with marketing and Facility Manager PostRegistration Ensure attendance is kept for all classes Handle makeup classes properly Contact guests to fill available positions when a member noshows Follow up with guests to promote future registration Contact parents whose children have not attended class three times in a row to ensure all is well Facility Management and Administration Assist Facility Manager in maintaining and managing computer and TOMS Assist Facility Manager in keeping web announcements and schedule current Accountable for all inventory duties Review and update the facility s emergency response plan as necessary Daily Facility Operations Assist Facility Manager to ensure scheduled staff is ready willing and able to work Answer phone calls return messages and check email as needed Greet members and new customers Ensure the facility is clean and tidy throughout the day Endofday cleanup to prepare for the following day Class Operations Ensure classes are run properly Ensure the enthusiasm of staff and participants Ensure that children are enjoying the class Ensure staff members have smiles on their faces Facility Operations Ensure that the facility is monitored by staff Ensure that the facility is clean and safe Birthday Parties Encourage booking of birthday parties well in advance Ensure deposits are received at least one month before the party Collaborate with parents to ensure all party supplies are on hand Explain all details of birthday party practices to parents Ensure every party is appropriately staffed Weekly Inventory of operating and marketing supplies Provide a list of items needing purchase or replenishment to the Facility Manager Cleanliness Ensure the gym is spotless every day All employees share this responsibility Personal Appearance Maintain professional appearance through proper clothing and good hygiene