Program Director - Patient Care

Program Director - Person Centered Care Certification Program

The Individual shall be required to deliver following activities independently.

1. Develops programs which deliver sustained longer-term improvements based on comprehensive analysis of Client strategies and objectives.

2. Ensures alignment of programs with CPESE objectives.

3. Establishes processes and procedures to facilitate program management and project accomplishments.

4. Develops program plans, bringing together information on projects, resources, timescales, monitoring and control.

5. Oversee multiple system redesign and service delivery improvement projects.

6. Manage and direct project support staff attached to individual projects.

7. Deliver projects according to a standardized project management framework and pre-determined timelines to ensure integration of projects and systems.

8. Ensure that programs are integrated into hospital business plans and service delivery operations.

9. Coordination and prioritization of resources across projects.

10. Mitigation of risks through appropriate planning.

11. Effective financial management of programs against budget allocations.

12. Conducts regular reviews of programs and adjusts as necessary for changes in organizational priorities, structures, or the external environment.

13. Ensures effective management of projects and stakeholders.

14. Continuously assesses program performance, researches and develops new capabilities.

15. Plans, directs, organizes, controls & coordinates technical efforts, and project staff.

16. Perform other duties as assign.

Experience :

a) A minimum of 7 years post registration / graduation health / service professional experience

b) including a minimum of 5 years at an executive level

c) Having previously used validated patient experience methodologies .

Mandatory Requirement :

a) Experience in leading and delivering the person-centered care certification program in large (1000+beds) de-centralized healthcare system

b) Demonstrates extensive understanding of hospitals services

c) Has undertaken large change management activities and is able to give evidence of personally leading improvement to the benefit of patients