Digital Project Specialist ( Cards & Payments)

Overview

Job Title : Digital Projects Specialist – Cards & Payments

Department : Digital Projects – Business (with dotted-line reporting to Cards IT)

Reporting To : Digital Projects Manager (Primary) Cards IT Lead (Secondary)

Location : Doha, Qatar

Job Type : Full-time

Job Purpose : The Digital Projects Specialist will play a key role in the delivery of strategic initiatives across the cards and payments domain, while also supporting broader digital transformation programs across the bank. The role involves working across business and IT teams to manage the implementation of new platforms, enhancements to existing systems, and the launch of new products including mobile banking features, card programs, and digital onboarding journeys. The ideal candidate must bring strong experience in cards and payment systems, with a solid understanding of project delivery in the GCC banking sector.

Key Responsibilities

• Lead or support the delivery of card-related projects including debit, credit, prepaid, and commercial cards.
• Develop detailed business requirement documents (BRDs), user journeys, and technical handover packages.
• Liaise with Visa, Mastercard, and technology vendors on project execution, scheme compliance, and platform integration.
• Contribute to digital transformation initiatives such as mobile app revamp, card tokenization, and payment orchestration platforms.
• Define and execute test scenarios for User Acceptance Testing (UAT); track and resolve test issues in collaboration with IT and vendors.
• Coordinate across PMO, IT, Operations, Compliance, and Marketing to ensure timely delivery of projects and readiness of impacted teams.
• Monitor project progress, identify risks and dependencies, and prepare structured updates for leadership.
• Support operational readiness activities including training materials, process documentation, and go-live preparation.
• Recommend and support process automation, customer experience enhancements, and adoption of new digital capabilities.

Qualifications & Experience

Skills & Competencies

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