Account Manager

We are seeking a customer-obsessed, performance-driven Account Manager to join our client's VIP Account Management team.

In this role, you will manage a portfolio of high-value customers for a leading technology platform, delivering exceptional, personalized service to drive client satisfaction, retention, and revenue growth. Your primary responsibility will be to foster strong, trusted relationships with top-tier clients, enabling them to maximize value through customized support, strategic insights, and enhanced product engagement.

This is a high-impact opportunity for an individual who excels in client service, thrives on performance accountability, and is passionate about operating in a fast-paced, innovative industry.

Key Responsibilities

Own and manage a portfolio of high-value clients, serving as their primary point of contact.

Deliver white-glove service, ensuring exceptional client experiences and high satisfaction levels.

Drive client retention and revenue growth through proactive engagement and tailored solutions.

Build deep, trusted relationships with clients to understand their needs and align with platform capabilities.

Provide strategic insights and recommendations to help clients achieve their goals.

Collaborate with internal teams to ensure seamless delivery of services and solutions.

Monitor and report on account performance metrics, identifying opportunities for improvement.

Qualifications

Proven experience in account management, client success, or a similar customer-facing role.

Exceptional communication and relationship-building skills.

Strong ability to understand client needs and translate them into actionable solutions.

Comfortable working in a fast-paced, high-growth environment.

Results-oriented with a track record of meeting or exceeding performance targets.

Familiarity with technology platforms or innovative industries is a plus.

Passion for delivering outstanding customer experiences.

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