Waitress

Job Description

• Perform the duties corresponding to the station or area where she / he is assigned by the supervisor, as per the departmental standards, policies and procedures.
• To communicate to both internal and external customers in a polite, courteous and constructive manner.
• To actively promote the services and facilities of Hotel to guests and visitors
• Assists kitchen staff in replenishing buffet items.
• Record order of guests following departmental policies and sequence of service.
• Greet guests upon arrival at the outlet and assist in seating in accordance with departmental standards and sequence of service.
• Takes guest beverage order, utilizing suggestive selling techniques, when specified on function requirements.
• Retrieve alcoholic beverage items from bar and serve to guest in accordance with the departmental standards.
• Open and serve wine / champagne bottles in front of the guest in accordance to the standard.
• Make all varieties of coffee in accordance to the hotel standards.
• Serve all food courses and non-alcoholic beverage items to guest in accordance with departmental standards and functions requirement.
• Anticipate guest’s needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Promote positive guest relations at all time.
• Be familiar with all hotel services / features and local attractions / activities to respond accurately to any guest inquiry.
• Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
• Clear each course following procedures laid down in departmental procedures.
• Answer outlet’s phone within 3 rings, using correct salutations and telephone etiquette.
• Adhere To Hotel And Corporate Guidelines.
• Maintain Confidentiality With All Guest Information.
• Practice ‘Yes I Can’ Attitude.

Qualifications

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development —helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful . We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives .

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference —in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion , we’d love to hear from you.

Apply now and let’s make every moment matter.

We welcome applicants from all backgrounds, abilities, and experiences . If you need any adjustments during the application process, please let us know.