Hostess

Job Description

PRIMARY RESPONSIBILITIES :

• Responsible for seating and greeting the guests, escorting them to their table, pulling chairs for the ladies, and presenting menus according to Dusit Standards.
• Controls and maintains the sufficiency of operating equipment and supplies for service, keeps the stand or reception desk clean and organized at all times.
• Plans out the seating chart and organizes the reservations (planning is everything when running an effective host stand).
• Effectively operates the table management system.
• Liaises with guests to check up on service delivery and guest’s satisfaction for service and product improvement.
• Bids farewell to all guests. Checks to see that everything was wonderful. Not only is the host or hostess the first impression the guest gets when they come to an establishment they are also the last. He / she should check with every guest and if there was any kind of problem, quickly get a manager to rectify the situation.
• Promotes the impressive service to achieve the financial goals of the Outlet by maximizing the guest satisfaction whenever the chance arises.
• Monitors grooming standards for all service personnel in the outlet.
• Maintains a clean and wholesome ambiance in the area, controlling room temperature, ventilation, and lighting effects.
• Organizes and maintains the cleanliness and tidiness of all the dining room, entryway, bathrooms, and ensures that menus are kept clean throughout operations, as well as other operating amenities are well-stock and prepared.
• Attends daily briefing and de-briefing as required by supervisors.
• Participates in all training organized by hotel management to improve the service, skills and knowledge.
• Performs other duties as assigned by supervisors.

Report Lines & Communications

Others

Accountabilities

Company’s Culture

CONFIDENTIALITY

Job Requirement

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