Helpdesk Operator

Job Description

Overview

The Helpdesk Operator will serve as the first point of contact for all facilities management (FM) service requests, ensuring timely and efficient resolution of issues. This role involves managing incoming calls, emails, and service tickets, coordinating with technical teams, and maintaining accurate records in the CAFM system. The ideal candidate will have strong communication skills in both Arabic and English and a solid understanding of FM operations.

Your role

Customer Support

• Respond to incoming calls, emails, and service requests promptly and professionally.
• Log all requests accurately in the CAFM system and assign tasks to relevant teams.

Issue Resolution

Coordination

Documentation & Reporting

Compliance & Standards

About you

Education

Experience

Language Skills

Technical Skills

Soft Skills

Preferred

Rewards & benefits

Explore the rewards and benefits that help you thrive - at every stage of your life and your career.

This includes :

Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.

About AtkinsRéalis

We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.

Find out more.

Worker Type

Employee

Job Type

Regular

At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.