Commercial Director - Waldorf Astoria Doha West Bay

Job Description

Commercial Director – Waldorf Astoria Doha West Bay (Job Number : HOT0C1A2) Work Location : Waldorf Astoria West Bay, Doha.

The Commercial Director is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue, profit performance, and market share penetration of the hotel in EMEA.

What will I be doing? This role will drive the planning and execution of the commercial strategy and activities through supporting the Revenue Management, Sales, Catering and Events, Marketing, eCommerce, and Public Relations teams, working closely with area support teams. F&B commercial activities are shared responsibilities with the F&B Manager, Director of Operations, GM and the Commercial Director.

The Commercial Director serves as a role model for the commercial community within the owned and managed portfolio in EMEA, develops teams and individuals in these functions, and is a key business partner to the Hotel General Manager. The role ensures that commercial management strategies are set for all revenue streams and that all systems are used to their full potential to maximize revenue from all available space, including Rooms, Meeting Space, outlets and other revenue departments.

A Commercial Director will lead, coach, develop, recruit and retain future talents, manage performance, and develop and evaluate the commercial team members on agreed KPIs, working effectively as part of a 4D structure on property. Specifically, the following tasks are performed to the highest standards :

Directly accountable for driving the top-line budget and forecast by implementing a commercial strategy and business plan through execution using available business tools and intelligence. Deliver the budgeted revenues across all revenue streams, including Rooms, GC&E, F&B, Leisure and Spa, with control on cost of sale, route to market, channel shift, and marketing / eCommerce opportunities.

Work with the GM, Finance and Operations Director to ensure profits are maximized in line with TGOP and EBITDA targets.

Ensure business review guidelines and all pricing & rate quotation strategies are in place to maximize all pricing components of sales and catering opportunities and achieve positive group market share.

Support various on-property, RDOS, and area marketing teams in coordinating hotel-level marketing, sales and public relations activities. Liaise with regional support and brand teams to provide maximum benefit to hotel performance.

Support the cluster revenue managers / on property revenue manager and RMCC to establish an optimal mix, review and validate forecasts, develop strategies for different demand periods, and review and approve retail and group pricing strategies.

Develop and maintain strong relationships with all stakeholders, owners, hotel teams, Hilton matrix support teams to ensure commercial benefits of the hotel.

Liaise with VP of Operations, present commercial strategies to regional team and key stakeholders.

Consistently conform to Hilton brand standards and corporate identity and utilize all communication tools (under the guidance of regional marketing and BPS).

Keep in touch with market trends and review / amend strategies accordingly in line with evolving market conditions.

Participate in the leadership activity of the hotel and region.

What are we looking for? A Commercial Director serving Hilton brands is always working on behalf of our Guests and with other team members. To successfully fill this role, you should have the following qualifications :

Minimum of 3+ years hospitality / travel industry experience in a revenue generating or commercial services role.

Minimum of 3+ years experience presenting sales plans, presentations, etc. to senior level executives and constituent groups.

3+ years experience working in a collaborative / matrixed environment.

3+ years working with departmental financial data to make strategic / tactical decisions.

3+ years experience evaluating and identifying business opportunities.

At least 3 years of experience managing a sales or commercial team.

Advantageous :

3+ years working in a multi-complex hotel / travel industry environment.

Experience in multiple disciplines with knowledge of Marketing, E-commerce, and Finance.

Local language proficiency.

What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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