Projects Coordinator

The Projects Coordinator supports the planning, execution, and delivery of banking software implementation projects. This role assists in managing timelines, resources, budgets, and communication among stakeholders to ensure projects are delivered successfully, within scope, on time, and within budget. The position plays a critical role in maintaining project documentation traceability, supporting operations oversight, and ensuring compliance with regulatory requirements and PMO governance standards.

Responsibilities

Assist Project Managers in developing comprehensive project plans, schedules, timelines, and documentation for banking software deployments.

Coordinate internal resources and cross‑functional teams (development, QA, support engineers, team leads) for project execution.

Monitor and track project progress and performance using appropriate project management tools and methodologies.

Maintain comprehensive and traceable project documentation covering all implementation phases : application, database, configuration, and infrastructure elements.

Ensure compliance with PMO standards, ProgressSoft governance policies, and regulatory requirements.

Schedule and facilitate project meetings, document minutes, action items, and follow‑ups with clear ownership and deadlines.

Facilitate effective communication between project team members, client banks, and internal stakeholders.

Support change management and release management processes, including UAT coordination and environment readiness verification.

Support project closure processes, ensuring proper handoff documentation and lessons learned capture.

Support the Operations Manager in daily oversight of operations, back‑office processes, and post‑deployment support activities.

Prepare detailed reports and presentations for stakeholders, client banks, and senior management related to operations and project status.

Conduct periodic reviews of operational procedures, SLA compliance, and adherence to implementation standards.

Assist in coordinating support activities across dedicated client support groups and tracking issue resolution.

Support contract execution tracking and ensure operational deliverables align with client engagement strategies.

Support PMO initiatives related to process standardization, governance enhancement, and best practice adoption across projects.

Contribute to lessons learned sessions and assist in implementing corrective or preventive actions.

Assist in maintaining PMO templates, tools, and centralized repositories for project documentation and reporting.

Participate in audits, health checks, and internal quality reviews to ensure compliance readiness.

Requirements

Bachelor degree in Computer Science, Information Technology, Software Engineering, or related field.

2‑4 years of experience in project coordination, project management, or a junior project management role, preferably in software implementation or banking / financial services sectors.

Familiarity with project management methodologies (Agile, Waterfall, Hybrid) and PMI standards.

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and project management tools (e.g., MS Project, Zoho Projects, JIRA, or similar).

Understanding of software development lifecycle (SDLC) and deployment processes.

Familiarity with banking domain concepts, payment systems, and financial software solutions is highly advantageous.

Basic understanding of API integration, system configurations, and enterprise software environments.

Strong organizational, multitasking, and time management skills with ability to manage multiple concurrent projects.

Excellent verbal and written communication skills in Arabic and English.

Strong attention to detail with focus on documentation accuracy and traceability.

Effective problem‑solving and analytical thinking abilities.

Ability to work independently and collaboratively as part of cross‑functional teams.

Strong stakeholder engagement and client relationship management skills.

Proactive approach to identifying process improvements and operational efficiencies.

Preferred Qualifications

PMP (Project Management Professional) certification or equivalent project management certification.

PRINCE2, Agile, or Scrum certification.

Previous experience working with banking clients or financial institutions.

Experience with change and release management processes in enterprise environments.

Exposure to regulatory compliance requirements in banking or financial services.

Familiarity with ProgressSoft products and solutions (such as Instant Payment, Payment Hub, Check Clearing, Automated Clearing House, Mobile Payment, Mandate Management).

Experience coordinating UAT cycles and supporting production deployments.

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