Talent.com
Customer Service Representative (Chat-based support)

Customer Service Representative (Chat-based support)

Starlink QatarDoha, Ad-Dawhah, Qatar
2 days ago
Job description

Overview

The role of Customer Service Representative is to handle real-time chat-based support for our customers. In this role, you will provide prompt, accurate, and courteous assistance through live chat and messaging channels, ensuring a smooth and satisfying customer experience. This position is ideal for individuals with strong written communication skills and a passion for solving problems efficiently in a digital environment.

Accountability & Responsibilities

  • Respond to customer inquiries and issues via live chat and messaging platforms in a timely and professional manner.
  • Provide accurate information regarding products, services, billing, and policies.
  • Troubleshoot problems and guide customers through step-by-step solutions when needed.
  • Manage multiple chat conversations simultaneously while maintaining high-quality responses.
  • Escalate unresolved or complex queries to the appropriate support level or department.
  • Log all customer interactions accurately and thoroughly in the CRM or ticketing system.
  • Follow chat scripts, tone guidelines, and brand voice standards to maintain consistency.
  • Meet or exceed performance targets such as Chat Response Time, Resolution Time, and Customer Satisfaction (CSAT).

Position Requirements

  • High school Certificate.
  • 1–3 years of experience in a chat-based customer service or contact center role.
  • Excellent written communication skills with strong grammar, punctuation, and tone awareness.
  • Ability to multitask and manage concurrent chats effectively.
  • Strong typing speed and accuracy in English and Arabic (typically 35+ WPM).
  • Familiarity with chat platforms and CRM tools.
  • Experience using tools like Zendesk Chat, Intercom, LivePerson, or Freshchat is preferred.
  • Exposure to omnichannel support environments.

    • Seniority level

  • Associate

    • Employment type

  • Full-time

    • Job function

  • Customer Service, Administrative, and Distribution
  • Industries : Telecommunications, Retail, and Outsourcing and Offshoring Consulting

    • Referrals increase your chances of interviewing at Starlink Qatar by 2x

    Get notified about new Customer Service Representative jobs in Doha, Qatar.

    #J-18808-Ljbffr

    Create a job alert for this search

    Customer Service Representative • Doha, Ad-Dawhah, Qatar