System Expert

Overview

In this role, you will provide technical assistance, support, and maintenance for computer systems, software and hardware. You will analyse requirements, resolve problems, install hardware and software solutions, and support the internal IT System Administrator. You will be responsible for administration and internal support.

Key Duties & Responsibilities

• IT Infrastructure Experience (Data Center, IIS, Web servers, Clustering, Load Balancers, SAN storage, NAS storage, Blade Servers, Rack servers, Backups, Patch Management, Vulnerability Management, Office 365 E5, Azure Cloud services, Google Cloud, knowledge about Azure DevOps, IT product evaluation, team management)
• Develop and follow best practice guidelines with Security Admin to create system-level policies and procedures, improve hardening of servers
• Apply ITIL and MOF frameworks; document and follow internal procedures
• Cloud services experience with Microsoft Azure Cloud and Google Cloud
• Know-how about Antivirus End Point solutions
• Submit daily, weekly, and monthly activity reports
• Maintain inventory of all data center equipment and cloud assets, software licenses, and hardware; ensure renewals before expiry
• Support purchasing hardware and software for preparing RFP technical specifications
• Support evaluation of IT projects
• Remain on-site to complete tasks or pending work as required, including holidays when necessary
• Plan all downtime according to approval and change management processes
• Troubleshoot events viewer errors, hardware errors, and audit trails; ensure high availability and 24x7 system uptime
• Support all business servers (back-end and front-end) in a cluster / Load Balancer environment
• Participate in integration scenarios
• Audit automated day-to-day backup operations, test backup efficiency, and perform manual backup / restore as required
• Support Line-of-Business (LOB) applications
• Evaluate, test, and deploy infrastructure components’ hot fixes, service packs, and upgrades; perform timely maintenance on workstations, servers, hardware, and network devices
• Patching servers based on company policy

Education & Qualification

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