Senior Manager IT - Airport Operations Transformation

Senior Manager IT - Airport Operations Transformation

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About the role :

Responsible to drive solutions, collaboration, delivery, and innovation in the operationally critical areas of Hamad International Airport. The scope of the role includes delivery of business technology initiatives, business partnering and relationship management, technology strategy and roadmap, and next generation “smart operations” solutions within MATAR Operations (Airport Operations Control Center, scheduling and planning, terminal operations, baggage handling systems, and airside operations) and Facilities Management.

Key responsibilities

• Build a new “operations transformation” organization centered on collaboration, business engagement, and innovation.
• Champion and lead the technology strategy within the allocated business units, in collaboration with the internal and external stakeholders.
• Align technology initiatives with business objectives and strategy to drive innovation, efficiency, and competitive advantage.
• Be seen as a thought‑leader and strong proponent of innovation (focusing on enablement with AI) in the allocated business units.
• Lead the end‑to‑end delivery of technology solutions and capabilities according to the roadmap and ensure that they meet business expectations.
• Lead and manage business and IT leaders to evaluate supplier proposals, build business cases, plan new joint initiatives, and determine how they fit into the business technology investment roadmap and priorities to meet Group objectives.
• Foster innovation to encourage adoption of emerging / leading‑edge technology‑based solutions that can have transformational impact on the business.
• Take full responsibility for managing execution of contracts with suppliers engaged for specific requirements while ensuring agreed service levels and other contractual obligations are met.
• Define and manage the annual and rolling business technology investment budgets and ensure approved budgets (CAPEX and OPEX) are utilized as planned.
• Act as the principal technology advisor to business units and a champion for identifying, leading and driving technology‑enabled transformation. Partner with the business to embed a business relationship model that will deliver tangible outcomes.
• Develop Business Relationship Management professional maturity and develop deep knowledge of the business domain to drive business outcomes and technology goals.
• Advocate for and advance business partners’ knowledge of IT processes, frameworks, roles, and capabilities to ensure IT compliance and governance is followed to reduce risk.
• Lead efforts to continuously review the technology landscape of the assigned business unit to identify opportunities, prioritize and drive platform unity and KPI improvements.
• Perform other department duties related to the position as directed by the Head of the Department.

About you :

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