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Call Center Representative - Banking

Call Center Representative - Banking

ECCO Gulf Majorel QatarDoha, Ad-Dawhah, Qatar
30+ days ago
Job description

Required Profile

We are looking for candidates who are enthusiastic and customer-focused. The ideal candidate should possess the following skills and qualifications :

  • Previous experience in a call center or customer service role, preferably in the banking industry.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work under pressure and handle challenging situations calmly.
  • Proficiency in using computer systems and software applications.
  • Fluency in English; knowledge of Arabic is a plus.

Job Description

Join ECCO Gulf Majorel Qatar as a Call Center Representative - Banking in Doha, Qatar. This role is perfect for professionals and job starters who are eager to grow their careers in the banking sector. As a Call Center Representative, you will be the first point of contact for our valued customers, providing exceptional service and support. Your main responsibilities will include :

  • Handling inbound and outbound calls related to banking inquiries and services.
  • Providing accurate information and solutions to customer queries.
  • Maintaining customer records by updating account information.
  • Resolving customer complaints efficiently and effectively.
  • Collaborating with team members to improve customer service processes.
  • Adhering to all company policies and procedures.

    • Offer

    ECCO Gulf Majorel Qatar offers a dynamic work environment with opportunities for career advancement. Our comprehensive benefits package includes :

  • Competitive salary and performance-based incentives.
  • Comprehensive health insurance coverage.
  • Paid time off and holiday benefits.
  • Continuous training and professional development opportunities.
  • Supportive and collaborative team culture.
  • Employee wellness programs.

    • Join us and be part of a team that values excellence and customer satisfaction.

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    Representative • Doha, Ad-Dawhah, Qatar