Quality Team Leader

Job Description

ECCO Gulf Majorel Qatar is seeking an experienced Quality Team Leader to join team in Qatar. This is a full-time, permanent appointment that requires a seasoned professional with a proven track record in quality management and leadership. The successful candidate will be responsible for overseeing the quality assurance processes and ensuring that our standards are consistently met and exceeded.

• Execute key quality management tasks and assignments as directed by the Company or senior management.
• Lead, train, and mentor team members to enhance performance, knowledge, and adherence to quality standards.
• Prepare, organize, and maintain meeting documentation, project files, and performance records.
• Review and analyze daily, weekly, and monthly performance reports to identify areas for improvement.
• Oversee and monitor work distribution, ensuring tasks are completed accurately and on schedule.
• Conduct internal audits, prepare detailed reports, and recommend corrective and preventive actions.
• Track and follow up on rejected requests, invoices, and non-compliance reports to ensure resolution.
• Communicate effectively with stakeholders to build strong professional relationships and coordinate quality initiatives.
• Contribute to the planning, documentation, and implementation of new processes and work procedures.
• Implement quality enhancement initiatives to improve operational efficiency and service delivery.
• Monitor performance dashboards, work center results, and key quality indicators to ensure alignment with objectives.
• Conduct performance evaluations, risk assessments, and process reviews to maintain high-quality outcomes.
• Maintain accurate training and performance records; prepare evaluation reports as required.
• Attend and actively participate in meetings, workshops, and training sessions to support organizational goals.
• Conduct daily monitoring of a minimum of 10 calls to evaluate service quality, communication effectiveness, and compliance with established procedures.
• Foster a culture of continuous improvement, accountability, and excellence within the quality team.
• Perform additional quality-related tasks and duties as assigned by management.

Required Profile

We are looking for a candidate who possesses strong leadership skills and a deep understanding of quality management principles. The ideal candidate should have :

3 to 5 years of proven experience in a related role.

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