Datacenter Technician

Overview

Our Team is currently seeking a strong Data Center Technician to support both company-specific servers as well as data center buildouts at customer data centers. The ideal candidate balances strong technical hardware, physical network setup, and verbal / written communication skills, who are highly analytical with superior attention-to-detail, self-motivated, and a positive, humble ‘results driven’ attitude. This person will serve as a mentor and trainer to other Service technicians in the field. Technicians are also expected to provide feedback, create documentation on both technical and non-technical processes, and contribute to our knowledge library that can be leveraged by others, for example KB Articles, SOP, lessons learned, etc. Additionally, the Tech will be both internal and external facing with the ability to lead and drive initiatives as assigned to a conclusion.

What you’ll do

Ideally, a candidate will be adept in both hardware troubleshooting, physical network setup, and communication skills. However, a candidate strong in one field will be considered if the individual has the aptitude and skills to become an expert in multiple areas.

Hardware Troubleshooting Related Skills

• Great server hardware knowledge with a deep understanding of all component & system type failures
• Proven RCA or Failure analysis history
• Experienced in controlled experiments to determine the root cause
• Assist in conducting failure analysis on-field issues until the root cause is determined based on : controlled testing of suspect hardware, system, or firmware
• Engagement of internal engineering departments and the customer
• Proactively and reactively support field deployments globally by maintaining deployment equipment, image, and software; learning new products in the production or lab environment; and providing New Product Introduction training for site leads and technicians in the field
• Assisting field technicians to resolve known and unknown issues real-time
• Assist in tracking server fleet health to investigate trends, new unknown issues, and validate that VSEI is maintaining customer SLA
• Utilize Linux and Windows Command-Line to troubleshoot hardware

Physical Network Set-Up

Communication, Foundational Skills, and Competencies

What You’ll Bring

Preferred

Seniority level

Employment type

Job function

Industries

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