Welcomer Supervisor (Front Office)

Job Description

Supervise daily front office operations, ensuring smooth check-in / check-out processes

Lead and motivate the front desk team to maintain high service standards

Handle guest inquiries, concerns, and special requests professionally and promptly

Coordinate with other departments to ensure guest satisfaction

Monitor room availability and assist with reservations when needed

Train new team members and support ongoing development

Ensure compliance with hotel policies, procedures, and brand standards

Qualifications

Previous experience in a front office, preferably in a supervisory capacity

Strong communication and interpersonal skills

Ability to lead a team and handle guest interactions with confidence and empathy

Opera system experience

Problem-solving mindset and attention to detail

Additional Information Our commitment to Diversity & Inclusion We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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