Telephone Operator

Telephone Operator is responsible for processing all incoming and outgoing calls accurately and courteously.

What will I be doing?

A Telephone Operator contributes to the impressions of our Guests and, therefore, must perform the following tasks to the highest standards :

• Process all incoming and outgoing calls accurately and courteously
• Records and controls accurately wake up calls
• Pages guests in co-operation with concerned departments
• Assists guests with international calls and directory queries
• Calls guests by name whenever possible
• Pages staff member when requested
• Abides by principles of guest privacy
• Handles guests' needs or requests and reports complaints to the Supervisor
• Report on logbook daily
• Bill call costs
• Aware of local telephone listings and frequently dialed numbers
• Advises defects on switchboard equipment to Supervisor
• Attends to all guest queries and requests promptly
• Maintains detailed knowledge of the Hotel's fire, life and safety system
• Maintain Hotel Information
• Provide secretarial services for guests
• Efficient in the use of all business center equipment
• Update traffic sheets accurately
• Handle complaints promptly and follow up thoroughly on action taken
• Promote in house service and facilities
• Update airline schedules and guides the guest whenever requested
• Co-ordinate the reservations of meeting rooms
• Advise to Supervisor all stationary needs in advance
• Ensure cleanliness of work area and clean your work area prior to departing
• Report daily activities in logbook

Occupational Health and Safety Responsibilities

What are we looking for?

Telephone Operator serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow :

Drive for Results

Understanding the Business

Hospitality

Teamwork

Adaptability

Developing Self

Reliability

Cultural Awareness

What will it be like to work for Hilton?

The future of hospitality is bright at Hilton : a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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