Guest Relations Supervisor

Position Summary

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating / issuing room key.

Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes and document exceptions.

Secure payment prior to issuing room key, verify and adjust billing. Compile and review daily reports, logs and contingency lists.

Complete cashier and closing reports, balance with bank and count and secure at the beginning and end of shift.

Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff when necessary, and follow up to ensure requests have been met.

Process all payment types, vouchers, paid‑outs and charges. Balance and drop receipts.

Obtain manual authorizations and follow all accounting procedures. Notify Loss Prevention / Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as first point of contact for the Guarantee of Fair Treatment / Open Door Policy process.

Develop and maintain positive working relationships; support the team to reach common goals; listen and respond appropriately to employee concerns.

Follow company policies and procedures; report accidents, injuries and unsafe work conditions to manager; complete safety training and certifications.

Ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.

Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.

Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.

Ensure adherence to quality standards. Enter and locate information using computers / POS systems.

Stand, sit or walk for extended periods of time. Move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance.

Perform other reasonable job duties as requested by supervisors.

Preferred Qualifications

Education : High school diploma or G.E.D. equivalent.

Related Work Experience : At least 1 year of related work experience.

Supervisory Experience : At least 1 year of supervisory experience.

License or Certification : None.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

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