Overview
Deliver high-quality spa treatments, manage guest relationships, achieve sales targets, maintain hygiene standards, and adhere to operational procedures. Seek to provide exceptional spa services, perform quality massage therapies, maintain equipment, assist in events, and ensure high personal hygiene standards. Deliver professional treatments and guest services while maintaining cleanliness and supporting spa operations.
Responsibilities
- Provide professional massage therapy services and a range of spa treatments, ensuring client comfort and safety.
- Manage guest interactions, greeting clients, and maintaining high levels of customer service.
- Maintain cleanliness and hygiene across treatment rooms and spa areas; prepare treatment rooms and ensure inventory is stocked.
- Schedule and manage appointments, maintain records, and assist in spa operations; support therapists and coordinate with reception as needed.
- Promote spa products and services; contribute to achieving retail and service targets.
- Assist in events and other spa-related activities while adhering to health and safety standards and budgets.
- Maintain equipment and assist with operating procedures; ensure compliance with hygiene and safety protocols.
- Provide personalized treatments and customize services to enhance guest wellness and satisfaction; communicate effectively with clients and team members.
- Demonstrate strong communication, organizational, and problem-solving skills; work with relevant certifications in spa therapies.
Qualifications
Qualifications in massage therapy and beauty therapy or equivalent; ability to perform diverse spa services and knowledge of spa products.Excellent guest service and interpersonal skills; ability to maintain discretion and professionalism in client interactions.Strong communication and organizational skills; ability to manage bookings, records, and guest inquiries efficiently.Basic knowledge of spa operations, hygiene standards, and safety protocols; willingness to collaborate with team members.Notes
Role descriptions may include elements such as customer service excellence, hygiene compliance, and a focus on guest wellness. The description includes references to potential opportunities in spa operations, beauty services, and related activities.
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