Head of Digital Adoption & Change Management

The Head of Digital Adoption & Change Management will be responsible to ensure that QF’s digital delivery initiatives are effectively adopted and embedded across the organisation. The role leads strategies to prepare, equip, and support end users, driving behavioural change and maximising the value of new digital solutions. The post holder develops and executes adoption plans, training programmes, and change readiness activities to ensure digital solutions deliver measurable outcomes and are sustained in business-as-usual operations.

Key Result Areas :

Define and implement adoption and change management strategies for QF digital initiatives.

Work with QF entities to ensure readiness, alignment, and successful uptake of digital solutions.

Oversee development of training materials, guidance, and end-user support.

Lead change impact assessments, stakeholder engagement, and communication plans.

Track adoption metrics, report on change effectiveness, and identify areas for improvement.

Promote a culture of digital readiness through awareness sessions and best practice frameworks.

Develop and maintain a digital adoption framework aligned with QF’s enterprise change model.

Partner with programme and project teams to integrate adoption and change activities into delivery plans.

Conduct change readiness assessments and create tailored adoption roadmaps for QF entities.

Ensure end-user training, communications, and support channels are delivered effectively.

Monitor adoption performance, provide dashboards to leadership, and recommend interventions.

Build a network of change champions across QF to drive uptake and sustainment of digital services.

Ensure alignment with QF governance, data, and compliance frameworks when rolling out digital solutions.

Other reasonable tasks as assigned by supervisor.

Minimum Knowledge, Skills & Experience :

Bachelor’s degree in business, Organisational Change, Information Systems, or related discipline. Master’s preferred.

8 – 10 years of relevant full-time work experience digital transformation, IT adoption, or organisational change, with at least 3 years in a leadership role.

Strong knowledge of change management methodologies (e.g. ADKAR, Prosci, Kotter).

Familiarity with enterprise digital platforms, collaboration tools, and user adoption strategies.

Proven ability to influence stakeholders, manage cross-entity engagement, and drive adoption outcomes.

Excellent facilitation, communication, and presentation skills, with experience in developing training and awareness programmes.

Excellent writing skills with the ability to draft and edit a variety of written reports and communications and to articulate ideas clearly and concisely; Arabic proficiency is an advantage.

Proficiency in MS Office applications.

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