Overview
Join to apply for the Director - IT Transformation role at Ooredoo Group
We’re an award-winning global communications company operating in nine countries across the Middle East, North Africa, and Southeast Asia. Our strategy is to become the region’s leading digital infrastructure provider. Ooredoo Group’s strategic vision is guided by five key pillars :
- Value-Focused Portfolio : Boosting asset returns by focusing on telco operations, towers, data centres, the sea cable business and fintech.
- Strengthen the Core : Optimally using deployed capital and maintain an appropriate cost structure.
- Evolve the Core : Monetizing opportunities to generate new revenue streams via programmes focusing on analytics, digitalisation of operations, and partnerships with digital service providers.
- People : Building an engaged and empowered workforce through integrated learning programs and coaching and mentoring.
- Excellence in Customer Experience : Creating superior customer experiences.
From day one, every employee who joins our team becomes an integral part of our success journey. We offer you the chance to enhance your skills, advance your career, and maintain a healthy work-life balance. Empowering you to catapult your personal and professional growth. If you’re looking to challenge your growth potential, Ooredoo is the employer for you.
Job overview
This position will work with the Ooredoo Group Leadership Team, the OpCo Leadership and their direct reports. The Director of IT Enablement will be accountable for the successful delivery of ESS Transformation Program by alignment of technology and digital strategies that will strengthen the ESS platform. The program aims to implement a unified way of working across Finance, Sourcing and Human Resources with clear roles and responsibilities that eliminates redundancy and promotes efficiency across the whole footprint of Ooredoo.
The role will ensure a coordinated approach throughout Ooredoo, enabling Ooredoo operations to execute their mandates effectively.
The Director will be accountable for TO-BE SAP architecture and effective migration as well as stabilization of the systems with the defined timeframes and budget.
The role will report to the Sr. Director Program Support Office and will be subject to Governance via the GMC and OneOoredoo SteerCo.
Your impact on our goals
More specifically the role will :
be accountable for the production and E2E operations (as per ITIL standard) of the ERP ecosystem across all three functions and across all local markets interacting with Group and market CxO possible under very tense situations in case of production incidentsneed to establish all operational processes, tools, suppliers, SLAs and KPIs for operations, system performance management and system capacity managementneed to design the relevant organizational structure with suitable roles and responsibilities envisioning an efficient, competent, scalable, 24x7 organization that will quickly adopt new technologies and introduce high automation and AI capabilitiesbe accountable for the rational utilization of SAP, icertis, BMC and general all required licensesneed to establish and manage a Managed Services contract and operating model with our IT Managed services supplierbe the focal point of the group and the markets for production audits, relevant processes and reports as well as business continuity and Information Security matters interacting at CxO levelmanage a multi-million-dollar budget across license and services and hybrid team of ~12-15 peoplebe responsible to propose the right technical solution / system architecture based on best practices, reusability of the solution among Ooredoo footprint, functionalities, licenses and costs of operationsidentify and propose cross-functional utilization of SAP components for non-ERP use casesdefine the integration strategy and architecture of the SAP ecosystem and all local markets’ IT architecture including BSS, OSS and ESS systems.Further to production systems the role will be responsible to maintain and operate all pre-production systems balancing between fully utilizing available systems and always having enough capacity to accommodate project needsbe accountable for release management, CAB, Go Live cutover activities of all projectsbe accountable for implementing data protection mechanisms and adherence to company's policies as well as data availability and integrity in both production and pre-production systemsbe accountable to supervise all testing activities including functional testing and non-functional testing, UAT and integration phases of the project to secure zero impact to the existing production systemsestablish the testing tools and automation methodologies to maximize release management while minimizing market disruption and contributiondefine the release management calendar, value proposition and business case to perform updates and upgrades of the production systemsneed to manage several suppliers / vendorsconsidering the nature of the organization (Program and IT Delivery & Operations) the role is also regarded a 3-year successor for the overall Program organizationYour profile
Experience
10 years of Senior Management ExperienceMinimum 5 years of IT Transformation and SAP experienceMinimum 5 years in Telco / sector industryDeep knowledge and experience in SAP cloud technologies like ECC, S4HANA, SAAS, ABAP, BRF+, Fiori, BTP, SAC or Oracle Fusion, EBSFirst-hand experience in setting up operational processes and toolsFamiliar with ITIL, e-TOM frameworkExperience on integrating legacy applications with SAP landscapeExperience in Data quality and Data migrationProven experience in making organization adapt to new technologiesProven experience in building standards, tools and support processesUnderstanding of the SAP Activate methodology, Agile, and dev-ops delivery modelAbility to review design documents, critique architecture recommendations from other SMEs and a leader of architecture board processAbility to work with multiple stakeholders with diverse and divergent business needs, resolves conflicts and brings alignment towards a common and robust design in system.Clear, concise business communication and experience conducting demand management and business requirements workshops with business users.Extensive knowledge of software engineering, design, and overall architectureStrong knowledge of how to lead and motivate in a large-scale IT organization with both people and technology focusHigh level of energy and creativity for transformation, willingness to go the extra mileRegional and international travelUniversity degree, Masters preferredSeniority level
DirectorEmployment type
Full-timeJob function
Product Management and Information TechnologyIndustries
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