QNB3163 - Senior Manager IT Governance & Performance (Qatarization)

QNB3163 - Senior Manager IT Governance & Performance (Qatarization)

QNB Group | Posted Sep 19, 2025 Full-time

• Al-Shahaniya
• Negotiable
• Advanced (5-10 yrs) About QNB Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines. QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications. Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine. QNB Group has an active community support program and sponsors various social, educational and sporting events. Job Summary The incumbent is primarily required to act as an interface to the business community in a specific country; responsible for establishing strong working relationships, understanding that country’s specific business direction, impending changes and ensuring the customer leverages value from IT services and capabilities. Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, QNB Country Compliance manual; Group Compliance Policies and Procedures (Data Protection Policy, Conflict of Interest). Main Responsibilities

Shareholder & Financial : Develop and maintain appropriate service level agreements (SLAs) with the business; develop new service definitions ensuring they can be delivered operationally and cost effectively; build strong relationships with key business stakeholders; conduct 1st level discussions for all IT projects initiated with Business and help Business in preparing detailed Business Requirement Specifications; prepare a Demand outline for IT initiatives raised by business; prepare Business Cases in coordination with Business and ITD; act as liaison with the business for all service improvements, changes and escalations for capturing primary requirements; ensure timely, concise and effective communication with the business for service outages, interruptions and improvements; member of the Change Advisory Board (CAB); implement KPIs and best practices for IT International Support Team; promote cost consciousness and efficiency and enhance productivity to minimise cost and optimise benefits for the bank. Customer (Internal & External) : Work alongside the IT System / Operations manager to ensure that SLAs are met and business expectations are exceeded; ensure that any SLA breaches are investigated and corrective action is taken to improve service delivery; provide reports to an agreed schedule (or on request) including SLA performance and other key metric reports; assist customers in all queries on Bank’s products and seek solutions to their requests; maintain activities in accordance with SLAs with internal departments / units to achieve improvements in turn-around time; build and maintain strong relationships with related departments / units to achieve the Group’s objectives; provide timely / accurate data to external / internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory) : Ensure that systems, processes and methodologies are followed to provide effective monitoring, control and support of service delivery; manage the overall service improvement plan and work with the IT Systems / Operations manager to ensure it is delivered; conduct monthly service reviews with individual business stakeholders to discuss service issues and identify project requirements. Learning & Knowledge : Attend specific conferences in areas of financial services technology breakthroughs and innovations to adapt suitable ones to the bank’s architecture; possess a superior knowledge of the Group’s IT structure, its products and related risks together with a good knowledge of operations and related controls; identify areas for professional development of self and direct reports and act to enhance professional development of self and others; proactively identify areas for professional development and undertake development activities. Legal, Regulatory, and Risk Framework Responsibilities : Comply with all applicable legal, regulatory and internal compliance requirements including Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy); understand and perform your role under the Three Lines of Defence to identify, measure, monitor, manage and report risks; ensure good outcomes for clients in accordance with Conduct Risk policy; support the framework of RCSA, KRI, Incident reporting and remediation; maintain appropriate knowledge to ensure full qualification to undertake the role; complete all mandatory training; attend mandatory seminars as instructed by the Bank. Other : Ensure high standards of data protection and confidentiality; maintain utmost confidentiality concerning customer and internal bank information; maintain high professional standards to uphold QNB's reputation; perform all other ad hoc duties / activities as requested by management. Education And Experience Requirements Bachelor’s degree (preferred majors : Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology); Masters preferred At least 8 years of relevant experience, preferably within a highly rated international bank Training and experience in banking systems relevant to the bank Training courses and certification in relevant technology management Note : You will be required to attach the following : Resume / CV; Copy of Passport or QID; Copy of Education Certificate. About the company QNB Group

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