Hostess (Five-Star Hotel Restaurant Bar)

Overview

We're seeking a vibrant Hostess to join our team at the restaurant bar located within a five-star hotel. As a Hostess, you'll play an essential role in ensuring our guests enjoy a seamless and positive dining experience throughout their visit.

Key Job Responsibilities

• Offer a warm welcome to guests upon arrival, cultivating a hospitable atmosphere, and convey gratitude as they leave.
• Provide accurate wait times, efficiently handle waiting lists, reservations, and ensure they are organized and properly managed.
• Escort customers to their assigned dining or bar areas.
• Present menus and introduce the assigned Waiter / Waitress to assist guests.
• Coordinate with the wait staff regarding available seating options and special requests.
• Assist the wait staff as needed to ensure smooth service and guest satisfaction.
• Maintain cleanliness and tidiness of the reception area to uphold the restautrnant bar
• Attend to guests who require special attention, such as children or elderly patrons.
• Answer incoming calls and address customer queries in a polite and helpful manner.
• Consistently adhere to established standard operating procedures (SOPs) and comply with local regulations regarding food safety, health standards, and hygiene practices.
• Familairize one self to restaurat and bar menu and services.
• Process payments as

Requirements and Skills

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