Senior Account Manager
The primary responsibilities of the Senior Account Manager :
Functional Responsibilities :
- Manage and grow key client relationships by understanding their business needs and identifying opportunities to deliver additional value through the company's services.
- Develop and implement account plans and strategies in collaboration with internal stakeholders such as sales, marketing, and technical teams, ensuring alignment with the firm's commercial objectives.
- Proactively engage with clients to monitor satisfaction, identify issues, and address concerns to ensure elevated levels of retention.
- Conduct regular account reviews and provide initiative-taking support to clients, address any concerns, resolve issues, and ensure smooth service delivery.
- Collaborate with the broader sales team to create effective sales strategies.
- Identify and pursue new business opportunities with existing clients, including cross-selling and upselling services, to drive revenue growth and profitability.
- Create, coordinate, and deliver customized presentations and effective presentation materials.
- Participate in commercial activities such as sales presentations, proposal development, and contract negotiations, and assist in expanding the MEEZA's client base in the IT sector.
- Facilitate the structure and negotiation of business deals.
- Function as the first point of contact for customers, providing them with accurate information, addressing their queries, and resolving their issues.
- Monitor market trends, competitive landscape, and industry developments to identify emerging opportunities, assess client needs, and make strategic recommendations for business development.
- Support and design winning strategy for managed opportunities based on external and internal information.
- Lead and support sales team members, including coaching and mentoring.
Knowledge, Skills & Experience
Academic & Professional Qualifications :
Bachelor’s degree in IT, Engineering, Business, Marketing, or equivalent.Experience :
9-10 years or more of experience in sales or a similar field.Skills and Requirements :
Excellent communication and negotiation skills to effectively address clients' needs and negotiate contracts.Sound knowledge of IT solutions, market trends, and industry best practices, allowing them to make recommendations to drive revenue growth.Ability to build and manage relationships with key stakeholders.Experience in technology or outsourcing industry sales of services, data, data analytics, consulting, information management, systems integration, or software.Tactical experience driving incremental projects / engagements that lead to long-term revenue streams.Proven history of initiating and supporting numerous sales efforts by investigative learning of the prospect’s business requirements followed by a driven process of communicating the appropriate value-added solution to meet prospects' needs.#J-18808-Ljbffr