Manager IT Operations and Support

Lead and oversee all IT operations ensuring smooth functioning of IT infrastructure and services Develop and implement IT operational policies procedures and standards to enhance efficiency and compliance Monitor IT systems performance addressing issues to maintain high availability and reliability Manage budgets for IT operations and optimize costs while ensuring adequate resources for the organizations needs Collaborate with crossfunctional teams to align IT initiatives with business objectives Stay updated on emerging technologies and recommend strategic improvements Ensure timely resolution of hardware software and system issues for endusers Oversee installation configuration and maintenance of hardware software and Windows systems Administer email systems and productivity tools ensuring user satisfaction Maintain a centralized system for tracking and resolving support requests providing regular updates to management Conduct training and create user documentation to enhance employee technology skills Oversee the management of data center facilities ensuring system reliability and optimal environmental conditions Monitor and improve network performance addressing interruptions and implementing security measures Plan and execute network upgrades scalability strategies and disaster recovery processes Ensure compliance with network security policies and industry regulations Manage Linux servers SQL Server and Oracle databases ensuring optimal performance and data integrity Implement security measures and backup strategies to safeguard systems and data Monitor system and database performance identifying bottlenecks and implementing improvements Develop and test disaster recovery plans to ensure business continuity Manage Windows Server environments Azure cloud infrastructure and email systems Optimize cloud resource usage while ensuring system availability and security Plan and execute system upgrades migrations and maintenance activities Implement and monitor security measures for compliance and risk mitigation Lead mentor and manage the IT operations team to achieve organizational goals Establish clear roles responsibilities and KPIs for team members Foster a culture of continuous improvement and professional growth within the team