Rising Fan - Leader in Training

Overview

Rising Fans - Rooms Division Mandarin Oriental, Doha is looking for a Rising Fan to join our Rooms Division team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

About the job

Based at Mandarin Oriental, Doha within the Rooms Division in Doha, the Rising Fan will have an 18-month intensive learning experience across a number of rooms departments. They will have the opportunity to complete three eCornell distance learning courses for further development. They will be coached and mentored by the Front Office Manager. They will have regular meetings with the Director of Rooms to check on their learning progress. By the end of the program, they will be able to manage confidently as an Assistant Manager level. The Rising Fan – Leader in training – Rooms will meet and exceed guest expectations by providing efficient and courteous Rooms Division service in accordance with Legendary Quality Experiences. The Rising Fan reports to the Rooms Division Manager.

Responsibilities

Enhance previous knowledge gained in school and internships and place it into practice. Understand and follow Mandarin Oriental’s in operational and administrative aspects of the departments. Follow the duty schedule and assure all tasks are completed at all times in a timely manner. Assure the back and front of house areas of all departments of Rooms Division are clean and tidy at all times. Identify areas for improvement in Rooms Division service quality through guest comments, guest satisfaction, and guest incident reports and share observations and recommendations with the Rooms Division Management. Identify departmental learning and development needs for all colleagues of the departments and share those with the Rooms Division Management. Support the Rooms Division Management to maintain a clear overview of PMS by carrying out regular checks on accuracy of the system. Perform and check all duties related to Shift opening and closing check list.

Qualifications

Completed Degree or Higher National Diploma in Hospitality / Hotel Management from renowned global hospitality school Minimum 1 year of full time work experience Previous experience working in a Hotel or luxury customer focused environment would be beneficial Ability to understand guest needs and expectations and to deliver superior customer service

Our commitment to you

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. A competitive salary and benefits packages Transportation and Housing provided Relocation and Vacation Tickets We’re Fans. Are you?

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