Service Coordinator - Electronics | Retail | DOMASCO | Qatar

Overview Of The Role

The Service Center Coordinator is responsible for overseeing and coordinating all service-related activities for home appliances and air-conditioning products from brands such as Blue Star, Aftron, Godrej, and Mastergas. This role ensures smooth service operations, high customer satisfaction, and effective support to the service team. What you will do

Service Coordination : Schedule and manage service appointments to ensure timely and efficient delivery. Customer Communication : Interact with customers to understand service needs and provide regular updates. Technician Dispatch : Assign technicians for field service and In-house repairs. Record Management : Maintain accurate records of service requests, work orders, and customer interactions. Quality Monitoring : Ensure service quality meets company standards and customer expectations. Reporting : Generate reports on service performance, customer feedback, and operational issues. Administrative Support : Assist the service team with inquiries and resolve service-related concerns. Cash Handling : Manage petty cash and oversee customer cash collections. Required Skills To Be Successful

Able to handle Complexity Excellent Planning and Organizing Skills Attention to Detail Product Confident Good Communicator What Equips You For The Role

3-4 years’ experience in service coordination, preferably in electronics or home appliances. Diploma or Bachelor’s degree in Electronics or a related field is preferred. Strong organizational and multitasking abilities. Excellent communication and interpersonal skills. Proficient in using service management systems and digital tools. Ability to work independently and collaboratively. Detail-oriented with strong problem-solving skills. Basic knowledge of home appliances and air-conditioning products is an advantage. Fluency in Arabic and English is essential. Strong computer skills are required.

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