Housekeeping Supervisor

Housekeeping Supervisor – Accor Company

La Cigale Hotel Managed by Accor, a prestigious five-star luxury hotel in Doha, Qatar. The hotel has 225 rooms and suites, nine dining and entertainment outlets, two nightlife venues, two ballrooms, a gym, a 20-meter indoor pool and a full-service spa. Part of Accor, a global hospitality leader, the property aims to deliver outstanding guest experiences and foster an inclusive, growth-oriented environment for its team. What Is In It For You Employee benefit card offering discounted rates in Accor worldwide for you and your family Learning programs through our Academies designed to sharpen your skills Opportunity to contribute to Corporate Social Responsibility activities Career development opportunities with national and international promotion opportunities. Why work for Accor? We are a worldwide leader. You can find a job and brand that matches your personality. We support your growth and learning every day, helping work bring purpose to your life. During your journey with us, you can explore Accor’s limitless possibilities. Discover the life that awaits you at Accor by visiting the careers site. Do what you love, care for the world, dare to challenge the status quo!

#BELIMITLESS Job Description Reporting to the Housekeeping Manager, responsibilities and essential job functions include but are not limited to the following : Maintain the presentation as requested at hotel / department meetings and committees Comply at all times with Accor standards and regulations to encourage safe and efficient hotel operations Handle guest concerns and react quickly, logging and notifying proper areas to service them Actively participate in daily briefing, daily warm up and department meetings Ensure Room Attendants are informed daily about VIPs, extras – priority in their section Ensure checkout rooms are returned in a timely manner Verify rooms with Privacy Please indicators and co-ordinate make up with Room Attendants Assist with and lead Room Attendant, Turndown Attendant, and House Attendant with daily duties Train and coach colleagues on expected standards of service Conduct daily inspections of guestrooms and floors Be knowledgeable on all current guest services and hotel events Inspect show rooms, guestrooms, guest elevator foyers, storage and supply rooms, and Room Attendant's carts to ensure quality of work Notify Room Attendant / House Attendant of any deficiencies found and return to correct when applicable; re-inspect corrected room Physically check discrepant rooms to ascertain status. Confirm status of all rooms at end of day Report any damage, special cleaning, or change of soft furnishings to Royal Service on issues in all hotel areas Ensure all daily duties are completed to standard by Room Attendants and House Attendant Must be able to perform all Room Attendant and House Attendant duties Work with all housekeeping staff to maintain and improve guest service scores Ensure guestrooms have proper furniture, fixtures and amenities and that standards for placement are followed Ensure all Lost and Found items are sent to Royal Service Report health / safety matters and follow up Conduct proper handover with each day Floor Supervisor to maintain seamless information flow Check late check-outs and non-checked rooms for status before 6 : 00pm Qualifications Fluency in English (verbal & written) is essential High school diploma preferred, or equivalent Minimum 1-year experience in a supervisory capacity in a hotel housekeeping environment Proven training skills Experience with Hotel Property Management System (Micros / Opera) desirable Meticulous eye for detail and proactive attitude Strong organizational, supervisory and communication skills Ability to convey information clearly Ability to evaluate and select among alternatives quickly and accurately Ability to work well in high-pressure situations Effective listening and ability to address concerns of coworkers and guests Attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness; ability to work with limited supervision Additional Information Our Commitment To Diversity & Inclusion We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Seniority level Mid-Senior level Employment type Full-time Job function Management and Manufacturing Industries : Hospitality Referrals increase your chances of interviewing at Accor by 2x Sign in to set job alerts for “Housekeeping Supervisor” roles.

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