Applications Analyst Development

Key Job Accountabilities I Investigate operational issues problems and requests for support in coordination with colleagues and other stakeholders seeking effective solutions and takes appropriate action for resolution Respond to requests for support by means of modifications to system parameters workarounds reconfiguring systems training users or escalating to systems development staff or software suppliers Monitor progress of requests for support and ensure users and other stakeholders are kept informed Take corrective action to avoid or minimize delays Produce logical software designs showing for example processes objects data flows inputs stored data and outputs Perform tasks associated with operations administration and maintenance tasks for Business Applications Database Management Systems and related Tools Technologies Key Job Accountabilities II Develop interpret and execute test plans to verify correct operation of completed software Define document and execute smallscale projects or subprojects actively participating in all phases of the project Identify assess and manage risks and issues which might impact on the success of the project Participate in meetings with stakeholders and assists in presenting issues and solutions Ensure compliance with information security policies procedures and standards Ensure all work is carried out and documented in accordance with required standards policies and procedures Qualifications Bachelor s degree in any Computer Science Information Technology Computer Engineering or Information Systems discipline Knowledge and or Experience I 5 years IT experience Competent knowledge in core skill applications tools and techniques Conversant with relevant IT national and international standards Demonstrated experience in project management Demonstrated experience in IT support environment