Company Description
Job Description
We are seeking an experienced and customer-focused Bell Captain to join our prestigious hotel in Doha, Qatar. As the leader of our bell staff, you will play a crucial role in ensuring exceptional guest experiences from arrival to departure.
- Oversee and coordinate the bell staff team, providing leadership, training, and motivation
- Greet guests upon arrival, offering a warm welcome and assistance with luggage and transportation
- Manage the efficient handling of guest luggage, including storage and delivery to rooms
- Coordinate with other departments to ensure seamless guest services and resolve any issues promptly
- Maintain the cleanliness and organization of the hotel lobby and entrance areas
- Supervise the upkeep and maintenance of hotel vehicles used for guest transportation
- Provide guests with information about hotel amenities, local attractions, and transportation options
- Implement and maintain high standards of customer service among the bell staff team
- Monitor and manage bell staff schedules to ensure adequate coverage during all shifts
- Handle special requests and VIP arrivals with utmost professionalism and attention to detail
- Conduct regular team meetings and performance evaluations to maintain service excellence
Qualifications
Minimum of 2 years of experience in a similar role within the hospitality industryValid driver's license with a clean driving recordProven leadership skills with at least 1 year of supervisory experienceExcellent customer service skills and a passion for creating memorable guest experiencesStrong communication and interpersonal skills in English; knowledge of Arabic or other languages is a plusProficiency in hotel property management systems (e.g., Opera)First aid certification (preferred)In-depth knowledge of Doha and its attractionsAbility to work flexible hours, including nights, weekends, and holidaysPhysical stamina to stand for extended periods, walk frequently, and assist with luggageProblem-solving skills and the ability to make quick decisions in a fast-paced environmentProfessional appearance and demeanorStrong organizational and time management skillsAdditional Information
Your team and working environment :
Life is a journey. Live It well.
Are you a highly organized and proactive individual with a passion for the hospitality industry? This role offers a unique opportunity to be at the heart of our hotel's operations, providing critical support to our leadership team. If you thrive in a fast-paced environment, with a passion to do, and have exceptional communication skills, we want you on our team. Join us and play a key role in delivering exceptional guest experiences and driving our hotel's success.