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Bell Captain

AccorSwissôtel Corniche Park Towers Doha (Opening Dec 2025), Doha, Qatar

4 منذ أيام

الوصف الوظيفي

Company Description

Job Description

We are seeking an experienced and customer-focused Bell Captain to join our prestigious hotel in Doha, Qatar. As the leader of our bell staff, you will play a crucial role in ensuring exceptional guest experiences from arrival to departure.

Oversee and coordinate the bell staff team, providing leadership, training, and motivation
Greet guests upon arrival, offering a warm welcome and assistance with luggage and transportation
Manage the efficient handling of guest luggage, including storage and delivery to rooms
Coordinate with other departments to ensure seamless guest services and resolve any issues promptly
Maintain the cleanliness and organization of the hotel lobby and entrance areas
Supervise the upkeep and maintenance of hotel vehicles used for guest transportation
Provide guests with information about hotel amenities, local attractions, and transportation options
Implement and maintain high standards of customer service among the bell staff team
Monitor and manage bell staff schedules to ensure adequate coverage during all shifts
Handle special requests and VIP arrivals with utmost professionalism and attention to detail
Conduct regular team meetings and performance evaluations to maintain service excellence

Qualifications

Minimum of 2 years of experience in a similar role within the hospitality industry

Valid driver's license with a clean driving record

Proven leadership skills with at least 1 year of supervisory experience

Excellent customer service skills and a passion for creating memorable guest experiences

Strong communication and interpersonal skills in English; knowledge of Arabic or other languages is a plus

Proficiency in hotel property management systems (e.g., Opera)

First aid certification (preferred)

In-depth knowledge of Doha and its attractions

Ability to work flexible hours, including nights, weekends, and holidays

Physical stamina to stand for extended periods, walk frequently, and assist with luggage

Problem-solving skills and the ability to make quick decisions in a fast-paced environment

Professional appearance and demeanor

Strong organizational and time management skills

Additional Information

Your team and working environment :

Life is a journey. Live It well.

Are you a highly organized and proactive individual with a passion for the hospitality industry? This role offers a unique opportunity to be at the heart of our hotel's operations, providing critical support to our leadership team. If you thrive in a fast-paced environment, with a passion to do, and have exceptional communication skills, we want you on our team. Join us and play a key role in delivering exceptional guest experiences and driving our hotel's success.

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Captain • Swissôtel Corniche Park Towers Doha (Opening Dec 2025), Doha, Qatar