JOB SUMMARY
Responsible for delivering core Revenue Management services to the assigned property (or properties) and conducting all tasks that pertain to the function such as managing rooms inventory, rates, PMS and Revenue Management systems to maximize cluster rooms revenue and market share, forecasting, budgeting, business planning, the preparation of month end and ad-hoc analysis and strategy meeting documentation, the communication of rates, restrictions and strategies to the assigned property (properties) and the implementation of those in PMS and Revenue Management systems (ensuring system information is accurate). It further entails understanding of and communicating various Revenue Management philosophies as they pertain to brand and / or geographic strategies, communicating and educating the hotel(s) on correctly positioned pricing, competitive positioning and restrictions and the impact that they may have on the hotels’ revenue strategies as well as holiday and absence cover of the Revenue Management function for other hotels in the cluster if assigned.
The individual holding this position will deputize the department in absence of the CDORS, lead Sales Strategy Meetings in all 4 hotels if required, conduct special projects as assigned and is responsible for team supervision and training.
This position will report to the Cluster Director of Revenue Strategy for the hotels in the current portfolio of 4 hotels : The Ritz-Carlton, Doha, Sharq Village & Spa, a Ritz-Carlton Hotel, Sheraton Grand Doha Resort & Convention Hotel and Al Messila, A Luxury Collection Resort & Spa – of which one or more will be assigned.
CANDIDATE PROFILE
Education and Experience
- 2-year degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 4 years experience in Revenue Management on managerial level, preferably with Marriott Intl.
- 4-year bachelor's degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 2 years experience in Revenue Management on managerial level, preferably with Marriott Intl.
Job Family Core Work Activities
Aligns Strategy and Market Trends - Updating market knowledge and aligning strategies and approaches accordinglyMonitoring Actual vs. Projected Sales - Compiling information, analyzing and monitoring actual sales against projected salesDemonstrating Leadership - Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial / business decision making; demonstrates honesty / integrity; leads by example.Achieving / Exceeding Goals - Achieving and exceeding goals including performance goals, budget goals, team goals, etc.Facilitating Strategy Meetings – Facilitating meetings to communicate and update the room strategy of the hotel to optimize revenue and profitAnalyzing Data or Information - Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate partsDeveloping Objectives and Strategies - Establishing long-range objectives and specifying the strategies and actions to achieve themExecuting on a Strategy - taking a predetermined strategy and driving the execution of that strategyDemonstrating Knowledge - Demonstrating knowledge of job-relevant issues, products, systems, and processesMaking Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problemsInteracting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process informationMeeting the Needs of Key Stakeholders - Understanding and meeting the needs of key stakeholders (owners, corporate, guests,Communicating Information Timely - Informing and / or updating the executives, the peers and the subordinates on relevant information in a timely mannerExploring Business Opportunities - Exploring opportunities that drive profit, create value for clients, and encourage innovation; challenging existing processes / systems / products to make improvementsGenerating and Delivering Accurate and Timely Results - Generating and providing accurate and timely results in the form of reports, presentations, etc.Job Specific Tasks
Management of rooms inventory to maximize cluster rooms revenueManaging rates and restrictions and communicating restrictions and strategies to propertiesTaking a predetermined strategy and driving its executionEnsuring that restrictions, rates and strategies are modified market conditions fluctuatePreparation of the agenda and other supporting documents for sales strategy meetings and conducting weekly sales strategy meetingsProviding revenue management functional expertise to property general managers, leadership teams and market sales leadersImplementation of hotel sales strategies in the PMS and Revenue Management systems in a timely mannerEscalating technical questions related to the reservations and property management systems to the correct support desk in a timely mannerManagement of system auditsAccount diagnostics, analytics and monitoring transient and group inventoryMonitoring the compliance with and participation in Company promotions and eCommerce channelsEnsuring that hotel strategies conform to brand philosophies and initiativesChecking distribution channels for hotel positioning, information accuracy and competitor positioningCompleting monthly and full year forecasts as well as budgets and business plansAnalyzing month end and other available systems data to identify trends, future need periods and obstacles to achieving goalsSubmitting reports in a timely manner, ensuing delivery deadlinesEnsuring Revenue Management system and tool adoption to drive revenue and profit opportunitiesCompleting all required online and off-line trainingsDeputize the department in absence of the CDORSTeam supervision and trainingManagement Competencies
LeadershipAdaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplaceCommunication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methodsProblem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of actionProfessional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its valuesManaging ExecutionBuilding and Contributing to Teams - Actively participates as a member of a team to move the team toward the completion of goalsDriving for Results - Sets high standards of performance for self and / or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and / or others toward the accomplishment goals; proactively takes action and goes beyond what is requiredPlanning and Organizing - Gathers information and resources required to set a plan of action for self and / or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completedBuilding RelationshipsCoworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationshipsCustomer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standardsGlobal Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and / or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potentialGenerating Talent and Organizational CapabilityOrganizational Capability - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and / or support the goals of an organizational unitTalent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectivesLearning and Applying Personal ExpertiseApplied Learning - Seeks and makes the most of learning opportunities to improve performance of self and / or othersBusiness Acumen - Understands and utilizes business information to manage everyday operationsTechnical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conductRevenue Management - Knowledge of revenue management concepts, processes and strategies such as average daily rate, revenue per available room, sales cycles and trends, account management, pricing and inventory management. Skill in using a Yield Management system and interpreting pricing and inventory reportsAnalysis - The ability to analyze and summarize detailed data to make inferences and recommendations. Included is the creation and maintenance of spreadsheets for storing dataResearch - Skill in collecting information from a variety of sources relating to market data, historical cycles, travel and tourism trends, and real estate market dynamics. The ability to know when to seek addition information and where to look to find it.Inventory Management - The ability to manage rooms and function space restrictions and thresholds using systems or manually in order to maximize revenue / profit across all segmentsComputer Skills - The willingness to learn and ability to use computer systems and software packages to input, access, modify, store, or output information or to execute programs and analyses. This includes the ability to enter and retrieve data from computer systems using a keyboard, mouse, or trackballEconomics and Finance - Knowledge of economic principles and practices, P&L statements, operating budgets, forecasting and scheduling, and the reporting of financial dataSales and Marketing - Knowledge of sales and marketing concepts including principles and methods for showing, promoting and selling products or services as well as marketing strategies and tactics.Basic Competencies - Fundamental competencies required for accomplishing basic work activities Basic Computer Skills - Uses basic computer hardware and software (., personal computers, word processing software, Internet browsers,Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issuesOral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentencesReading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.Writing - Communicates effectively in writing as appropriate for the needs of the audienceOtherMarriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.