Call Center Representative

We are seeking a dedicated and professional Call Center Agent to serve as the first point of contact for our customers. The ideal candidate will be responsible for accurately identifying and resolving end-user issues with efficiency and a high standard of service.

You will meticulously document all interactions in our systems, troubleshoot problems based on an established knowledge base, and strive for first-time resolution. This role requires strict adherence to schedules and a commitment to maintaining exceptional service quality.

You will actively participate in team meetings, coaching, and training to stay current with process changes. The position also involves coordinating internal communications, including staff paging, messaging, and executing emergency workflows. Your ability to provide outstanding customer service to both external and internal stakeholders is paramount to success in this role.

Requirements :

• Bachelor's degree or equivalent qualification.
• Minimum of 3 years of experience in a Customer Care, Call Center, or Command Center environment.
• Professional fluency in both written and spoken English and Arabic is mandatory.
• Proficiency in basic computer skills, including Microsoft Office and Outlook.
• Demonstrated ability to accurately document notes and information in call center tools.
• Proven troubleshooting skills with a focus on providing first-time resolution.
• Ability to adhere to strict work schedules and maintain high service quality standards.
• Experience with internal communication functions like staff paging and messaging.

Preferred Qualifications :

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