Telecom Senior Engineer

Key Responsibilities

• Coordinate and administer telecommunications activities
• Confer with business units to determine phone system needs, to establish project priority, and to assist with resolution of telecommunication problems
• Participate in IT teams to evaluate phone hardware and software requirements
• Perform analysis of needs and contribute to the design of phone architecture, integration, and installation
• Responsible for all company telecom, phone, faxes, fax servers and phone switches
• Understanding, knowledge, and experience with Cisco telephony architecture including PBX, Cisco Unified Communications Manager, Cisco Unity Connection and Cisco Unified Contact Center.
• Understanding, knowledge, and experience with video, voice and content collaboration and communication solutions.
• Understanding, knowledge, and experience with BlackBerry and EMM solutions
• Understanding and knowledge of voice recording and dialler software
• Administer programming and support for all moves and changes required on Cisco switches and VoIP
• Support document and support of all telephony disaster recovery for all client sites
• Assist and maintain documentation for the phone netServices and IT related support
• Assist and maintain a formal system of evaluating all telephone systems and materials used to maintain them
• Executes troubleshooting methodology and root-cause analysis to resolve complex and advanced level problems
• Assists in testing, adjusting, and installing equipment to meet provisioned request SLA’s
• Executes systems maintenance plans to proactively manage reliability and service expectations
• Prepares and maintains technical documentation to guide netServices users, and to assist with the on-going operation, maintenance, and development of the netServices
• Drivers problems to resolution, handling multiple complex issues simultaneously while effectively communicate and engage cross functional technical peers
• Adheres to the agreed event management notification and escalation procedures
• Perform periodic reviews of Configuration Items (CIs) to ensure compliance with policies and standards, and process thorough operational readiness tasks
• Configures, develops, integrates, implements and regularly maintains netServices solutions
• Supports implementation / deployment of netServices enhancements or new netServices designs
• Assists peers and utilizes software and hardware tools to identify and diagnose problems and factors affecting netServices performance
• Define procedures for system and component installation, acceptance testing and install proactive maintenance activities
• Coordinates problem resolution, creates problem record, determines severity and prioritization classification
• Evaluates, and recommends hardware, software, and telecommunications equipment to enhance the performance of netServices design and systems.

Requirements

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