Job Description
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Job Summary
To provide full administrative assistance to the Sales & Marketing team. Ensure the upkeep and smooth running of the office, the office machinery and stationery supplies. Where possible, assist with incoming enquiries. To perform any other reasonable task as requested by management.
Essential Duties and Responsibilities
- Provide an administrative support role for the sales managers.
- To respond quickly and efficiently to all in-coming sales enquiries, by telephone, fax and email, preparing brochures as required
- To follow up all enquiries, preparing proposals where necessary and facilitating show rounds with potential clients to show them our facilities.
- Promotion of our facilities to new and existing clients through a pro-active approach
- Responding to and coordinating all internal meeting requests.
- Assisting in implementing the sales strategy as set by the Sales manager, and in association with the contracted banqueting caterers, including strategies for encouraging repeat business and up-selling.
- To record the progress of all enquiries and translate into a monthly report, including source of business trends, enquiry conversion rates, future predicted sales and other reports as directed by the sales manager.
- Compilation of weekly overview sheets to all departments including communication and administration of ancillary services.
- To liaise at all times with all team members and work as a team to reach targets set by the Sales Manager.
- To maintain and develop contact with professional bodies and potential clients through attendance at networking and promotional events.
- To be aware of all rates, costs, margins, current promotions, and agreements in place along with our contract procedure and terms and conditions of business, including payment terms.
Standard Responsibilities
Comply and adhere to the Rosewood company policies.Take on other tasks in addition of the ones stated, in a reasonable framework.Be a “brand ambassador” at all times and ensure brand integrity and clarity are always maintained.Model the company’s culture, vision, mission and core values at all times.Confidentiality
Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and associates, unless otherwise stated.
Health & Safety
Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.Report any defects in the building, plant, or equipment according to hotel procedure.Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.Attend Statutory Fire, Health & Safety training and be fully conversant with and abide by all rules concerning Fire, Health & Safety.Be fully conversant with :RegulationsRisk Assessments for your departmentHotel Fire & Bomb ProceduresOther
The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.As the hotel’s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.