Job Requisition ID : 167888
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role :
- The primary focus of the role will be to support the sales objectives of the company through achieving given sales and CSI targets and providing first rate service to current and potential customers.
What you will do :
Achieve and maintain the company prescribed standard sales policies and proceduresAchieve or exceed the allocated monthly sales targetsAchieve or exceed NPS (net promoter score)Ensure that Company procedures are adhered in terms of handling cash and credit customersImprove selling techniques and customer handling skillsMaximize all sales finance and cash, including insurance, accessories, tinting window, service packages and paint protection, promoting parts exchangeEnsure 100% Connect entry (web, telephone enquiries and walk-in) with proper follow upEnsure 100% zero overdue before close business hoursEnsure 100% test-drive offered to customer with proper documentationsEnsure 100% necessary documents have been submitted to the relevant departmentEnsure quality of job to avoid errors / rework and take actions on customer concerns (internal / external) to improve operational ease and customer satisfactionRequired Skills to be successful :
Customer service skillsSelling skillsNegotiation skillsExcellent communicationAbout the Team :
Reporting to the Sales Manager and will work closely with the Sales team and internal and external stakeholders.What equips you for the role :
Bachelor's Degree or Diploma2-3 years' experience in automotive salesValid Qatari driver's licenseProficient in Microsoft OfficeProficient in English, Arabic is a plus